Indian Rasoi — Restaurant in Toronto

First off upon arrival when I came in the guy was pulling in the street sign at 9:00 p.m. (place said on google closes at 1 a.m.) and the place was empty and didn't look like a 4.3 star restaurant(Usually busy, clean, have character, etc.) Then we begin ordering and the lady starts recommending stuff because she doesn't have the items. Then when I ask them questions about their food, they give me really vague answers and flat out say they don't have that in the picture. And you know it's always a bad sign for a sit down fine dining restaurant to NOT have their own food in the pictures.

To start I ordered the naan bread WELL DONE, and it CAME out RAW on the inside. At this point if an Indian restaurant can't make good naan bread, that's a HUGE sign to Leave now.

Then when I order food she changes my order by making up some bs about how it's not enough food(It's their most expensive item and callled a PLATTER with 5 different types of chicken). I agree and I change it to 3 kebabs and she comes back with a plate of my original Chicken platter Order WITH fruits?? Wasn't on the menu at all. Not to mention the grapes were cut off at the points where there was mold. There was only 1 kebab sausage and a few chicken balls. Then on my gf's curry had like a sliced egg's in the curry a sliced EGG?! We eat it and I realize why there's an egg . There was only 3 tiny peices of meat with bone in the goat curry for 15.99. And when they gave us an option for the food it was either spicy or mild. They had NO medium option. That's because they ONLY have spicy/mild and when we said medium the girl gave a weird expression came out and brought us spicy. Needless to say my gf was tearing up from the spiciness.

THEN to make things worse when I went up to pay and charge no tip THIS LADY PUTS IN HER OWN TIP! CHARGING ME 15% ON HER OWN! In hindsight I should've gave them nothing and asked them to remove one item off the bill. This was not even worth half of what they charged me. The meat was cooked and spiced well. But other than that, the undercooked naan, the random extra charge on service(what restaurant charges hteir own tip for 2 people), the way they talk you into ordering different items, the fact that they don't have any ACTUAL pictures of the food they serve on the menu, and the TINY portions for the prices.

Best to avoid this place in little india AND Toronto as there are MANY better/cheaper/tastier...

We read a lot of reviews before going to the place. I was expecting the lady to mess around with my bill. The food is not anything close to what the reviews make it sound like. The food was very bland and the spices were not cooked properly (gave me heartburn, i eat super spicy food btw). The owners response on one of the comments states that "there is no extra charge before 11 pm (we were there at 8 pm). When the bill came, the lady had added a 15% gratuity on our $65 bill for my friend and i. I had read in the menu that a 15% gratuity is added to the bill after 11PM (this was the only thing stated in the menu which was basically a school binder with punched laminated pages). I said " the menu states after 11PM, the lady was holding the menu at that time. Her response was "everything is stated in the menu but i will remove it if it discomforts you" (she made it sound like she was doing us a favor). She then said that a lot of people come by and dont tip enough, that is why she charges a 15% gratuity on the bill. My friend and i always tip at least 15% anyway, but since she tried these sneaky tactics, i was upset. We left without tipping. There was no staff, or waiters and the lady was the one serving us. There was also a disgruntled employee who had come in to pick up his pay cheque after he got fired apparently because he called in sick. There was a loud argument going on in the dining room with us sitting right there. The lady yelled at the employee "get out of here before i call the cops on you, you're an international student anyway, its my word against yours". This lady is dishonest and the food is not fresh, all of the items we ordered tasted funny in some manner. A lot of the reviews on here are from the friends and relatives of the lady (mamta aunty). The google "local guide" reviews seem to be fake too because i went into the local guide reviews profile to find that he only had a few reviews in united states and it could have been a dummy/bot account. To conclude, i am never going back here again and also i am not trusting google reviews as much now after the experience i had at this place. All the reviews say "issues will billing system but great food" which is totally not true! The food sucks so does the management. the owner has literally replied to other reviews degrading them and talking down to them, it is sad to see yet hilarious! Looking Forward to hear from...

So few things:

Hospitality was 0 stars Experience was 00 stars Ms. Mamta was 000 stars Getting sneaky on billing 0000 stars Food was descent, so 3 stars (she fed us well) (but you need to chill out Ms. Mamta and not be so pushy with guests with reviews) (and stop charging extra on bills, sneeky much)

Read the details below: The hostess (owner/operator) Ms. Mamta was super extra.

Here are the few things she did wrong:

1. She was creeping into my friend's phone while he was making a financial transaction and when he awkwardly asked why is she peeking into his phone (her response was, i am not going to leave you until you give me a good review on google)
2. On seeing this, i refused to give her the review and said my hands are unwashed and I do not wish to type on my phone at the moment. Here response to this was: " Let me write it for you " She was super aggressive and typed the google review on my phone and gave herself 5 stars.
3. I hate it when people try to be super sneaky. (Her billing system is super confusing, she didn't give me the bill and after going home, I realized she had charged me a 15% gratuity (which is okay) but I also gave her 10% Tip (which she demanded).

So in all, I ended up paying 25% extra charges. I am not sad cause I lost a few dollars, but deeply saddened by how this is allowed in today's day and time and when I read other reviews on google for this restaurant. I realized that the owner/operator/hostess/waiter/cook whoever she is Ms. Mamta is an arrogant, sneaky, loud mouthed person.

(If you do not believe me, read her responses to the reviews on google for your own satisfaction) They are hilarious as her writing skills are very very poor.

She might respond to this too. So let me tell you a few things: I will never go back to Indian Rasoi, I wont ever recommend anyone going to this place and I will make sure this issue is highlighted with the authorities in the area.

Restaurant's are supposed to be a place where people go to enjoy the food and their experience's. This was a horrendous experience and i got to know I was charged a few dollars extra, not given the bill ..and now it all add's up and makes sense.

Pathetic hospitality! Take some etiquette's lessons Ms. Mamta, it will definitely help you in...