This was such a disappointing experience at Eataly.

We have been loyal patrons for many years as we live in the neighbourhood. Overall, it has just gone completely downhill, especially in the past 6 months to a year.

We sat on the patio.. the service was insanely slow, even though it was well-staffed and not very busy. Then the food... I'm happy that we decided to start with only ordering drinks & appetizers and still decide on our mains after eating to see what we felt like. Our normal inclinations for mains are the pasta and pizza, but we wanted to take our time to decide.

We ordered the tuna crudo and the burrata, plus 2 cocktails.

The crudo was completely disappointing and the presentation lacked colour and was very "ringard" to the eye (Basic "B"). There were no pops of colour, literally 4 pieces of tuna in a lemon infused olive oil, topped with flaky salt. To be honest, I was floored at the lack of presentation. Where were the microgreens or chilis or just something to make it look pretty? It was so lacklustre I thought this was a joke. It was also very overpriced for what it was at $23.*Please note, I wasn't going to initially take a photo due to the underwhelmingness of this, but decided to after having one piece as I needed to document this.

The Burrata was tasty, albeit small. From what I recall in the past this was served with crostini. The Burrata was also smaller than what you would purchase for in store. Glad we had the side marinade from this to mix in with the tuna, making it a bit less underwhelming. Same price at $23.

The table next to use as well as several others had ordered pizza. As our initial inclination was to order pizza (as we have always loved it up until maybe 6 months ago?) we were shocked at the size as well as the consistency. It was about the size of a personal pan pizza from Pizza Hut, (To note, I am not a fan of Pizza Hut) and looked quite doughy (not the thin beautiful crust it used to be). The size of the pizzas literally have shrunk by more than half. Priced at $26 for this sized Funghi pizza would have just pained me. I'm glad we decided to hold off. As soon as we started tasting the appetizers we made a decision to finish our drinks, get a coffee and a glass of prosecco upstairs and migrate elsewhere for food instead as this was so unbelievably unsatisfying. Our server also never once checked in on us to see how the quality of the food was or if we would like another beverage. Really sadly unimpressed.

So upstairs we go to the dessert/coffee bar on the second floor. They had no prosecco glasses for prosecco which was quite surprising to say the least at an "Italian" establishment (they only had red wine glasses). Also I remarked to the server that the glass she pulled out was dirty (it had lipstick on the rim) so I asked for another. She started pulling out more glasses and she refused about 7 of the glasses as they were also dirty. Finally finding a cleanish one.

The bathrooms also have been consistently filthy for years. I understand there is a high amount of traffic, but they consistently seem neglected, not cleaned often. Pee on the toilet seats, no toilet paper... sanitary dispensers full and spilling over, tissues and toilet paper on the floors, water all over the sink and floor areas.The state of the washrooms has also been pretty consistently unclean for years. For such a high traffic area, this should be serviced more often than what strikes me as maybe 1-2x per day or maybe have an attendant staffed to make sure it's serviced.

To be honest, after this experience, as a loyal patron since Day 1, I would not go back. Overpriced, small portions, and an unclean/unsanitary environment in many places. Just overall very sad to see this so run into the ground. At $101 (including tip) for 2 drinks and 2 appetizers, for what it was, I found this to be very painful. Had the presentation, service and portions been better, this wouldn't have been a struggle but I am definitely not going back.