TD Canada Trust Branch and ATM — Local services in Toronto

changing management in branches, they used to have wonderful staff whom helped all the way.new employee: new manager there is one of the worst customner service managers in banks i have ever seen, he solves client matters unprofessionally, after a bad attitude , lack of professional behavior, i informed him that im going to take my business else where his reply was" good for u "! he didn't have the knowledge to deal with a bank mistake of taking more than 4500 $ out of my account without my permission except of turning his face and leaving, only to come back with his awful negative energy that really made me change the bank. if you plan to keep him, please give him an extensive course in customer handling, he made me...

My experience with this branch was unfortunately very disappointing. My credit card had been sitting at the branch for a month. Nobody from the branch informed me or bothered to get in touch with me about it despite the fact that all of my contact information was updated and available (both phone and email). I only found out that the credit card had been sitting there because I called TD directly. When I finally went to the branch to collect the card, the staff were extremely inattentive and busy chatting with each other while I was in line. I was very lucky to be eventually served by an exceptional member of staff who was very polite and empathetic, but I was extremely unimpressed by the rest...

Luke is 5 stars! TD is 0 so I give them 3. Talk to Luke! He’s by far the most knowledgeable and helpful person we have spoke to at TD. We recently moved all our daily banking accounts to a credit union. We were about to move our mortgage when we met Luke. He took the time to explain trends and also some recent moves TD made that enfuriated us. He was the fourth person we spoke to, everyone before him said “because we can”. Although you may too loath TD, if you have to deal with them speak to Luke! I only give them 3 stars because it’s TD. Luke...