Brandy Melville — Local services in Vancouver

WORST SHOPPING EXPERIENCE EVER!!!!!!!!! I'm an Asian Canadian that has been living in BC for over five years. So today I went to Brandy Melville for the first time. As I walked in it seemed like a really nice shop. I picked out a few shirts to try on. As I was waiting in the line for the fitting room, no staff was there to help us. The two girls on the couch next to the fitting rooms pointed at a couple of rooms telling us those were empty, so the two ladies ahead of me went in. I saw another fitting room in the back so I walked there to see if anybody was in it. It turned out to be a storage room. As I walked back to the line a female staff in her 20s was standing there, and she said:"Can you just wait in the line?", along with an angry face. I felt uncomfortable but didn't say anything. When a room became available I was directed to it. That girl asked how many items i had so I said 3 and showed them to her. She replied "Okay", and then came the "FUN" part. She asked me to "LEAVE MY PURSE OUTSIDE THE FITTING ROOM"! What kind of request was that???!!!! I have never been humiliated like this in MY LIFE!!! I was so embarrassed so I ran into the fitting room and tried to calm down. It took me a while since I suffer from anxiety. When I walked out the store the girl at the register was kind and nice to me. Wishing me a good day. I do not understand why a racist is hired at a store in downtown Vancouver, a city that is made up of people from extremely different backgrounds, cultures, and races. I will never ever go into this store again, let along buying things from them. I hope my review was helpful. Thanks...

I went here back in the summer for the first time ever. I had heard lots about brandy, and expected not to find many clothes that fit as I am not a tiny girl. Most of their clothes are very small, although they do have some larger hoodies and t shirts now I would consider buying. Me and my friend walked in to find the store absolutely packed, as most Vancouver stores are in the summer. I wanted to try on a hoodie, but the lineup for the change rooms wrapped around most of the store and was barely moving. I put the hoodie back, and got in line to pay for a few jewelry/misc items. Me and my friend probably stood in line for about 20 minutes, with only two out of three registers open on a very busy day. When we finally got to the register, the cashier sounded very annoyed and depressing. It almost felt like we were a burden to her. We spent maybe ten minutes browsing the store, fifteen minutes waiting in a change room lineup before giving up, and then twenty minutes in the checkout lineup. 45 minutes in an overwhelming busy store... just for a couple necklaces and a keychain.

They have some very cute stuff (if you can fit into it) and their accessories are very cute and trendy, decent priced and fair quality as well. The staff were not the nicest and I think they were handling this particular day horribly. I would come back next time I'm in the city... with caution. If shipping to Canada wasn't so expensive, I'd...

I will NEVER shop at this store again. I was in this store a few weeks ago for the first time. My daughter wanted to buy some things, however, we were unsure if they would fit as she has never shopped there before. Due to the virus they won’t let you try things on, fair enough, I can understand that. Although most stores will now let you try things on. The staff said that we could take the stuff home and if it didn’t fit we could bring it back within two weeks and get our money back full refund. Before paying for the merchandise I again asked if it can be returned for money back and they said yes. Otherwise, I wouldn’t randomly buy clothes that one cannot try on “hoping” they are going to fit. If the merchandise is returned after two weeks then you get a store credit. I went to return some of the clothing that didn’t fit and they said they don’t do refunds, store credit only. So in order to get me to purchase something they mislead me to think I could return it. When I looked at the receipt after trying to return it, it does say only store credit. There are no signs in the store that reflect that they only give store credit. Also, 90% of the clothing says one size fits all. Yes one size will fit all if you are a size 0-2. So they don’t cater to anyone who is a bigger size. So what is this store teaching young women about body image? Thank god there is an Aritzia in...