The Roxy Cabaret — Restaurant in Vancouver

Horrible customer service experience. I contacted the office on Sunday about a lost jacket, and they told me their lost and found hours are reduced to 2-5pm for renovations. I live in Abbotsford, so I said I have a friend who’s closer and can come by on Wednesday between 2-5 to pick it up. They said the hours can change due to renos and took my full name, phone number, and the name of my friend picking it up. This all felt really well handled until my friend showed up today at 2, stayed an hour while knocking and calling, only to be told no one came in to the office today and they could maybe try again tomorrow. MAYBE!? I continued to try calling all afternoon until 5 with no answer. And do they have a voicemail? No, just an automated voice saying to call back during business hours, which this was. Imagine if I had come out from Abbotsford only to be told no one bothered coming in or calling me to say the hours had changed??? Instead someone else’s time was completely unnecessarily wasted. Unbelievably unprofessional and a truly disappointing return to “normal business” post covid. I imagine I’ll still get my jacket back eventually, but to call this establishment professional in any sense would be a huge contradiction to...

Friday night was my first time going to the roxy. I've heard great things so was excited to finally go out and give it a shot. Sadly, I was disappointed at the point of coat check.

The bouncer for the guest list had great personality but still had that tough persona which is expected. This was a start to what I had hoped was a great experience.

We finally get in and could not locate clay check. It was about 10:15 and the gate was closed. So we asked the bartender when they open and with lack of any interest just said whenever the girl wants to open it.

Finally after a little bit there seems to be a lady opening it. So walk up to counter and let her o what she needs to do to get ready. She never acknowledged us or anything... then just left the coat check area for a bit without saying anything.. will you be coming back? Are you open? At this point there was a line behind us equally confused and annoyed. Finally she was able to help us but had THE worst attitude. We were such an inconvenience to her and we were confused on the process as their is a slip you are meant to sign or something..

Anyways the live...

The Roxy is a place where everyone goes, either for a last call (its open an hour later than most places), a celebration, or just to dance to the live band. Tourists, corporate types in suits, people after an event or conference, the occasional actor or athlete, college kids, people in there 30's 40's +. No one cares who you are. It's completely social. The live band is extremely talented and is always spot on and there's lots of room to dance. Or there's a pool table in the back room if that's more your thing. Is it a bit gross with its carpet? Yes. Ignore that. It is by far the best place to go in Vancouver for a fun unpretentious time. Some people roll their eyes at the Roxy, but I've always had a great time there and usually always meet really interesting people. And I say that as someone who goes to a wide range of places from white tie events to dive bars. Vancouver's liquor licences prevent lounges or restaurants from being able to create a social environment. The Roxy is one of the only truly social places to go out to...