Moods Hair Salon — Local services in Vancouver

This happened on Saturday January 25th, 2025. I booked myself (Bride), my mother, maid of honour, and friend in for night styles for my wedding. I booked early January & was told they could accommodate to all of us starting at 8:30 in the morning and would be done by 11:00. I asked if wash and dry was included because basically all I wanted was a blowout with some extra curls and sparkly hair spray. We arrive early not a minute late. A “Senior stylist” I was told by the front receptionist (she was incredibly kind and accommodating) took us all in and from the moment we began was beyond rude and not friendly. He Did not introduce himself. I said I wanted to go last as the bride and he rolled his eyes at me because I said I am not to sit in the chair first. My mom gets in and I asked if her hair would be washed as I was told it would be included in the $97 each girl for their styles. In my opinion this would only improve the look as it would be fresh washed hair. He looks at the clock and says he does not have time to wash any one of our hairs. I am in shock as I tell him I had not washed my hair in 4 days as I don’t like to strip the oil out of my hair and was told it would be washed. I don’t think spraying water in my hair to just dry it would be the quality blow out any salon should put out? It’s actually laughable. My mom’s hair gets done. She was not happy and neither was I but there was no time to do anything about it. Next my friend, another female stylist came and did hers. It was beautiful neat and tidy. I went up to the front receptionist almost in tears and told her I can’t have dirty hair on my wedding day. She immediately jumped in and spoke to the man. She offered to wash my hair and she did a good job, very sweet.

He started to dry my hair flat and so fast. No thought or effort. My maid of honour finally came over and said are you going to do the blowout or not? Is she going to get some volume? He again was very annoyed he had to try harder and restarted by wetting my hair and started again. He maybe said 5 words the entire time we were there. It was obvious he didn’t like us or was in a horrible mood that day. Perfect to start my wedding morning off with. Then he starts curls that were so random and out of place. I had baby hairs up and in all directions. It’s my wedding day and in every photo I know my hairs in the light would be showing. I can’t even begin to explain that on a normal day I could do my hair 100% better . I became emotional and defeated. I had wasted my whole wedding morning here being treated like garbage.

My maid of honours hair was okay but he left her hair extensions exposed on the back of her head. I asked him to cover it once. He did not. I was beyond done and knew I would fix it at the hotel after quickly as it wasn’t worth it to ask for it again and be met with attitude.

I go to the front desk and speak to the receptionist again. Seemingly the only person I could see that could understand my situation and began to cry. The owner came over and offered to help. She did what she could and overall it was much better. She was very sweet & nice but she ultimately did not get a good canvas and the first stylist did a horrible job. My hair calic in the back of my head was super prominent. When I blow out my own hair I can easily cover it or straighten my hair out so it is not prominent. ? Ugh it was the worst part of my day and was super disappointing.

I tipped 25% because I always do. I value a person’s hard work but ultimately I was not treated well and neither was my family. I would like this amount back and I truly believe I should be reimbursed fully.

I have never done this but this was an important day for me. After the owner helped me it was 1200 pm by the time we left and set us back an hour which rushed me in my makeup. :/

Hope to hear...

I wish I could figure out how to include photos because I would so you could see how awful my hair looks.

I went in today because my wedding is tomorrow. I had some blonde highlights in the front of my hair and I wasn’t really wanting them and just wanted them to be coloured to match the rest of my hair. They told me that it would still be tone-on-tone and that would have been fine but they did NOT tell me it would be a completely opposite tone to what I have in every conceivable way.

What they did not tell me is that they were going to put a colour on those highlights that was a cool, pinky colour. My hair is now a warm, natural ginger colour everywhere except the very front of my head where I have cool reddish PINK highlights

I understand that to them I was just another client, I was just a girl who paid them 150 bucks and they went on with their day. I get that I was just one of dozens of costumers that day to them, but to me this was EVERYTHING. I understand that I called last minute, but if they simply did not have the time to do what was needed for my hair for my WEDDING day they should have said so. I don’t understand why they wouldn’t have just told me if they didn’t have time. They also told my mom on the phone it was a senior stylist doing my hair and it ended up being what I think was an apprentice who needed help from another stylist and didn’t say a word to me the whole time I was there other than things like “ok 15 minutes”.

I walked out of that salon and turned the corner and I sobbed. I have been crying in my hotel all day. I can’t get out of bed. I can’t even bear to think of my wedding photos or trying to feel beautiful while looking at myself with my natural ginger hair and bright pink chunks in the front. I don’t understand why more time wasn’t taken, or if there wasn’t time they didn’t just tell me that. I don’t understand why a more experienced stylist didn’t do it when they knew it was my wedding day. I don’t understand why the guy who did my hair literally didn’t even speak to me the whole time.

Oh, and weirdly at the end he told me to “flat iron it and some of it will, you know, come out”. He knew it didn’t match, he clearly knew the tone was wrong because literally why else would he have said that????? Also what??? Flat iron my hair so the colour will “come out” ?????

Once again, just another client for them, but for me, a gut wrenching blow the day before the biggest day of my life.

So no, I wouldn’t trust them with your special occasion or big day.

Also, if I can find out how to upload photos at some point to update this review I will. Maybe it’s because I’m...

Worst haircut of my life and over 6 months later I'm still trying to hide the mistake while it grows out. I went to Moods on the recommendation of a friend (who has lovely hair). I asked for bangs and showed Jordon a picture of myself with bangs from about 2 years ago. I have pretty easy hair to cut, it's straight and there's a fair bit of it. He made the mistake of cutting the hair at the left side of my face (at my temple and below) short to be part of the bangs (the rest of my hair was between chin and shoulder length. Hhe didn't do the same on the right side, and I certainly didn't ask for an "asymmetrical style" so there is no way to justify it as deliberate and part of the style), after seeing what he'd done I actually had to tell him to stop cutting as he tried to blend it in taking more and more hair off the side of my face above my ear. I got charged full price, and as I left there I hoped I was just being emotional about my new hairstyle, and tried to convince myself it wasn't that bad. But after struggling to make my hair look decent 2 months later, (and talking to another couple of hairdressers about how to "fix" it - options were to "hide it" while it grows out, or cut all my hair short - I went with the former option) I contacted the salon about my dissatisfaction. To their credit they were very helpful in trying to rectify the issue, inviting me back in to try to fix it free of charge (of course they were unable to - if only they could glue hair back on), but at the end of the day I still paid good money to have my hair butchered and am still dealing with the mistake! I'm sure some of them are decent hairdressers (my friend's hair still looks great), but I am in awe of how a supposedly reputable salon could make such an amateur and...