Banana Republic Factory Store — Local services in Vaughan

I go to this store a lot, but today was probably my last visit. They have a promotion (family friends event) 40% off everything. The cashier didn't honour this for clearance despite the fact that both the fitting room staff and the employee handing out the promotion indicated that it applies to your entire purchase. I also rest the disclaimer on the offer and there was no mention of clearance being an exception. I asked again after we purchased the item without the discount. The lady at the door said it does apply to everything but once I told her about the cashier not honouring it, she said that "it no longer applies". I don't think that coupons and their disclaimer would suddenly change. This lack of respect for customer and being deceitful is very upsetting. I really hope the manager at the store would...

I recently visited the Banana Republic Outlet at Vaughan Mills, and I must say it was a delightful experience. From the moment I stepped in, I felt welcomed and well taken care of. Simin, the Helpful Associate: Simin, one of the store associates, stood out. She assisted me with finding the perfect dress. Her patience and dedication were commendable. Simin listened attentively to my preferences and guided me through the racks, ensuring I found exactly what I was looking for. Her friendly demeanour made the shopping process enjoyable. The changing rooms were impeccably clean and organized. It’s refreshing to try on clothes in a neat and well-maintained space. Kudos to the staff for keeping...

Zero attention to client, Staff are waaaayyyy too busy to stop and attend to clients. There’s an older woman who passed by 3 clients including me who needed help. We all looked confused and even looked at each other. The Staff was holding merchandise walking pass us talking to her coworkers and complaining about the place being a mess that she needed to fold the long sleeve sweaters…. Looool.. there’s 60% off on fashion jewelry that’s way overpriced that eventually will tarnish. The fashion jewelry are on the same price range as the ones that doesn’t tarnish and a lot of those online. I wanted help but this location was too busy. I will...