Urban Planet — Local services in Vaughan

The cashiers are thieves; our family went shopping in Vaughn Mills Friday April 6, 2018 at 5:00pm. My sister went to Urban Planet to buy some items. When she went to pay the cashier, by mistake she left her IPhone on the counter by the register and she left the store. When she realized she had forgotten her phone she went back to the store to get it the cashier said No there was no IPhone left here. We left the store and used the “Find my IPhone” App and the locator said it was located in Urban Planet. We then went back into Urban Planet and spoke to a supervisor and another cashier and told them that she left her IPhone here in the store 15 mins ago and we would like it back as the locator says it is here. They replied that the cashier that was her before is gone home and they do not have a lost IPhone in the store…..All of a sudden the cashier that was supposed to have gone home walks out from the back room…we thought she had gone home, My sister then asked for her IPhone and said the locator says it is here and I am going to call the Police…..the cashier took the IPhone out of her pocket and gave my sister back her IPhone….we left the store. The whole staff knew the cashier took the IPhone…I wonder what else that staff is taking from custoomers...

Very bad experience with the ladies working in the fitting rooms so rude so attitude they both carried Anna and nasia omg. My friend needed assistance for the dress and i asked them if i can and they were like ok let her call for help i will send you and then the girl nasia rudely 3 times said me to get out of the fitting rooms. They were just rude with us while they allowed every other person who needs assistance with them. This was so bad we were customer they were not supposed to treat us like this, she can’t tell the customer to go out, she doesn’t have any right to do that. The girl anna she was purposely ignoring us, we were waited for like 10 mins she just kept on ignoring us. We complained to the manager I don’t know if she had taken any action against this. But she was so sorry for us having experienced this. I don’t recommend this place because they don’t have a good and friendly customer service. I loved urban planet soo much but this experience is...

I went to Urban Planet today with my friend to shop.

When my friend was in the fitting room, I was waiting outside like everyone else was.

The store rep (brown, glasses, curly hair, June 15, 7pm) saw me and asked 'are you here for your daughter?'

First of all, I'm literally 24, how are you going to ask me if I have a daughter old enough to shop here?

I replied 'no I'm here with my friend'. She replied 'ok, you can't wait here, you need to wait behind the desk'.

This desk is far away from the fitting room, I wouldn't be able to see what my friend is trying on.

I replied 'I see everyone else waiting in this area as well'

She says 'no, only moms are allowed to wait here'. There were non-moms there, but she chose to only target me.

I'm not a person to start a scene, so I listen and move. But I'm sure that was a power trip, for no reason.

I've literally never heard of a policy like that. And the rep could have been polite, why show attitude to your...