Av. Amizade/ Hotel Presidente — Local services in Sé

The attitude of the staff and manager in this hotel is appalling. As 3 backpackers we arrived to book a room and were told by the manager that there were no vacancies. We went along the road to a travel agency who then booked us in for a good price. It was 3pm and the manager then still refused us a room until 5pm which for a hotel in Macau is shocking as the normal check in time is 2pm.|The room in all fairness was very clean and tidy when we finally got in there. |In hotels that we have been in all over Asia when it is time to check out (12pm) you normally receive a phone call or knock at the door to ask if you are staying or checking out. Unfortunately for us we were asleep until 3pm which is when the phone rang demanding that we leave the hotel or we would be taken off the premises as we should have checked out. For a hotel in Macau this was unacceptable behaviour, as when we stayed in the MGM on a previous visit they woke us up with a polite knock on the door as most decent hotels do around the check out time.|We were then charged our deposit for the room and ordered to pay another nights fee even though we were not staying that night. The manager was on his way out of the hotel when he approached us off-duty shouting in the lobby that we would never get our deposit back and threatened to phone the police unless we did not pay the nights fee. This was despicable behaviour from a manager of a hotel and we plain right refused to pay the next nights fee due to the incompetence of himself and his staff. |When we told him that we would be taking this further he told us that we did not have to pay for the extra night and that he would only take the deposit off us. This was still not good enough but as he was in such a hurry he stormed out of the hotel and was smoking a cigarette outside. We did not get our deposit back|We later saw the 'manager' in a club where he told the bouncers to remove us from the premises even though we were just there having a good time and did not go near him. This was when we knew he definitely had it in for us.|We hope that nobody goes to this hotel in the future and that the manager is disciplined accordingly. When i e-mailed the hotel about this situation i received no reply, which shows how they treat their guests.|If I could give the hotel a zero i would have due to the arrogance and incompetence of...

I went to Macau for a weekend. While the hotel's location is good, that is about it. The bed was comfortable and the bathroom is fine, but the carpet had a large stain on it and the desk was impossibly small to use. There was a definite lack of electrical outlets that were accessible as well. However, those are all moderately minor inconveniences that are not necessarily deal breakers for me. I went to the restaurant and after waiting for about 20 minutes, left. Then I thought I would go to the bar. It didn't look like anyone was working there. The front staff (with one exception, and I wish I could have gotten her name) was very unprofessional. When I would ask for directions or the best way to get to a place, I felt like I was distracting them. The biggest problem I had was the bill. I had paid the bill in advance through a booking site. They insisted on charging me again. Then when I produced from my phone app, proof that I am already being booked for the stay, it was one story after another. I asked to speak to a manager. The person left for a moment came back and said that there was no manager on duty. Then the story was that it would take 2 weeks for my deposit to be refunded. Then it was I was going to be charged. After 20 minutes or so, I directly told them that they can do what they want because I was going to simply have my bank cancel the charges. So now I am still checking my credit card every day to make sure that I am not being double charged by them. It was more aggravation and dealing with incompetence than what was needed. Under no circumstance, will I ever stay at this...

I should have read the TripAdvisor reviews before I booked this hotel. Virtually everything about it was bad.||Our room was supposed to be smoke free but the smell of smoke permeated the elevator, hallway, and our room.||The carpet was so old and smelly that my throat was sore in the morning when I woke up. Also, it was badly stained to the point that we wouldn't walk on the carpet in bare feet.||The decor was horribly out of date, the mirror in the bathroom was cracked, and the TV was probably 20 years old.||The mattress was like sleeping on a piece of wood. Very uncomfortable.||And the breakfast was of a very bad quality, and selection was weak. You would be better off going to a nearby hotel to eat.||Also, it is clear that most of the action has moved to Cotai. The casinos near the hotel were empty to the point we wondered how they could survive. We took the shuttle over to Cotai and the hotels are nicer and there are a lot more people.||I strongly advise staying away...