Cartier — Local services in Paris

One week ago, my wife and I had the opportunity to pay to visit a store in Rue de la Paix. We stopped by because I wanted to ask for information about a watch. Once there, we discovered Cartier's private collection of exclusive perfumes in its boutiques. So we asked to be served for a fragrance evaluation. The Cartier's perfume ambassador Sidick welcomed us. Since that moment, we lost the perception of time because we found ourselves on a journey into this amusing selection. Sidick explained the raw-material choice behind the creation and Cartier's attention to refining the formulas for each regional market. When Sidick showed the Cartier's perfume dispenser made of precious metals, we understood we were in front of a real jewel thought of the perfumery art. He also suggested a possible engraving on the chassis. At that point, we realized we were in front of something that would never allow us to forget this trip to Paris. We bought it and combined it with the Aud and Sandalwood fragrance. So elegant and gently vibrant at the same time. We received an excellent package with a few extra olfactive perks for my wife in the bag. It was a very attentive touch since my wife is a perfumery student at Grasse. Nevertheless, a little complication occurred. The fragrance we selected was sold out at the store. Sidick escorted us to the store at Place Vendome, and he left when the service was complete. He wanted to be sure nothing could be subject to variance. We all expected some service standards when we purchased at Cartier, but this time, the expectations were far overtaken by reality. It was a real experience being led into the Cartier's private perfumery. Thanks, Cartier, and...

My husband bought me a Cartier engagement ring in Paris 10 months ago. A meaningful gift, chosen with love, from a brand supposedly known for quality, elegance, and exceptional service. At least, that’s what we believed.

Less than a year later (yes, less than ONE year), I discovered that two diamonds had fallen out of the ring. I currently live in Shanghai and immediately went to the local Cartier boutique to have it inspected. After reviewing the ring, they told me it was my fault and not a manufacturing defect, so we would have to pay for the repair. We reached out to customer service in both Paris and Shanghai – and both said the same thing: "It’s due to wear and tear."

Really? After 10 months, during which the ring wasn’t even worn daily, always carefully handled, never exposed to sports, chemicals, or any harsh conditions?

Here are my questions:

How can a ring lose diamonds in under a year? Why isn’t there any kind of warranty or coverage within the first year? What are we even paying for if there’s zero post-sale support? And the worst part? The incredibly rude and dismissive reply from the Paris salesperson when we reached out for help: “To be fully transparent, I don't quite see the relevance of linking this to high jewelry.” So according to him, a ring losing diamonds has nothing to do with the quality of high-end jewelry? Ridiculous.

We are deeply disappointed, upset, and feel completely let down. Cartier offers champagne when you buy, but if something goes wrong, you're on your own. Never again. And I will make sure to share this experience everywhere, because a brand that markets itself as "luxury" should guarantee both quality and...

In 2019, he asked me to marry him with the perfect ring that was to be a piece to pass down, my Cartier Trinity Solitaire. We resized it via Cartier, and it arrived the day before our wedding. On 9/21/19, we got married. It all played out as it was always meant to be, like a fairytale...

Fast forward to 2024, I had to have my cherished ring cut due to my continued health issues and swelling. My finger was blue. We tried everything to get it off without damage. Cartier sent us to a preferred jeweler to have it cut. Now, currently, my ring still resides in Paris, from what we are told. We were initially told that Cartier would absorb 70% of the cost. We went through various individuals at our local store and via customer service, as each decided not to be available after their promises when we called back. The cost of repair they gave us after going back on their promises was $6,800. This ring was cut at the bottom to not disturb the setting, the diamond, nor the trinity golds on top. Meaning, the only part to repair is the yellow 18ct gold on the bottom. A gold band currently at Cartier is $780. A trinity band is $1,100. A trinity band with a diamond the same size as mine is $3,800. We do not understand why Cartier is charging this amount. We've requested an explanation with no response, other than, "that's just the charge." In addition, we were set to renew our vows at 5 years, but Cartier has had the ring since August 2024. It's now April 2025 and the last we spoke to them we were told they would only charge 30% of the cost. However, I called today to checkin and was told that's not the case and they haven't even begun repair. I just want my ring back...