Hermès Paris 24 FBG — Local services in Paris

I encountered the greatest insult ever. If you don’t want to offer something good to me, say it; if you don’t want to serve a Chinese customer, say it and ask someone else to come; if you want to insult Chinese customers to relieve your menopausal anxiety, quit your job and go find a psychologist.

this lady asked me about my home country and pushed me to speak French while I can’t. I have to search on my google translate because my point is to buy something i like, not to argue about the potential invisible discrimination. Then, this lady kept on saying that she couldn’t speak English and just after that, she turned to a next table lady from Middle East, and told her that today there are a lot of bags for her in English fluently. She did that in front of me. I mean, you don’t even want to pretend? This is soooo unacceptable, a totally rampant discrimination. Lack of education! Finally, she gave me 2 bags to choose and said that’s the ONLY ones available in this store today.(LMAO)

This kind of sales person who worked for Hermes for a long time just owns a CDI contract so they can do anything they want and if the company wants to fire them, the company pays more.

I reported this to the leather goods department manager, but there is obviously no possibility for them to apologize.

So a quick suggestion, if you are a normal customer, especially from a foreign country, keep your money and spend it in other brands. —————————————————————————— Quick update and feedback:

5/11: first rdv and bad experience, I posted this review and 2 photos of the SA(just to help other customers to be mindful about the potential tricks, the photos are not taken by me, they are from other netizens)

5/14: 40-min phone call with the director, he apologized and invited me again (2rd rdv) to the store. I deleted one of the photo (too clear) and left the vague one there because I think the attitude from Hermes is good overall but it can’t deny the rudeness of that lady.

5/18: 2rd rdv, was only told to delete the photo or they will sue me to face the 1-year in prison maximum and 45000 euros fine. SO A TOTAL THREATENING. Can’t believe it. The director said my behavior of posting the photo of SA is illegal. ( in China we have camera everywhere, I mean I’m not the French citizen, how can I know how strict you are for the image, photo and etc.?) and I feel so numb about their threatening. Not surprised at all. You can tell me in advance that you want me to delete the photo and explain it in a friendly way instead of asking me to be here without honesty. I didn’t need to spend half of my day to be in the store and listened to your threatening words…gosh….

After experiencing all these, I feel super exhausted and afraid of entering that store ever again. I am fully traumatized by that and that makes you realize the power of an individual is very limited and cannot compete with powerful capital.

But another lesson I learned: never take photo even when you experienced something racist/ horrible/ disgusting… learn to take some other proofs, because obviously you can’t compete with them….so hard to protect your own right nowadays. Never waste your time trusting that...

We had the absolute worst experience at this location. Have been a customer of Hermes for quite a while and are on vacation in Paris. Came in a bought some items I’ve been eyeing. Since day one my husband, my friend and I have been registering for an appointment on their “lottery” system online. However, the past 3 days the system would register us and not send an email for us to confirm our request which is needed to officially register. Came in to the store and let them know about the issue and they said they will fix it. This morning we tried registering again and guess what? Our information is blocked on their end not letting us register for an appointment request, hence, not giving us the fair chance for a possible appointment like everyone else. Came in to the store and explained the situation. A rude associate with short curly blonde hair told us the problem could be our wifi. Thoroughly and slowly explained that we tried registering with different local wifis and also a French phone service because we have family living in Paris and that the issue is definitely not on our end but rather theirs. Called for a manager as the girl kept blaming our “wifi”. Manager CAMILLE came over and pretended to understand. Saw that we’ve been coming in with our toddler and trying to get a fair chance at an appointment and all we’re asking is to be able to register whithout walking into the store. Asked us which bag we have in mind. Told my husband that we need to come back at 5PM today and she will assist us with it. We just walked in with our toddler again and asked for CAMILLE. The RUDE curly blonde told us oh I know and we dont have any cancellations. We explained that we only came because CAMILLE the manager told us to come back at this time. She laughed at us and rolled her eyes then went to laugh again with Camille. Camille came to us and told us oh yeah try coming back again today or tomorrow. I said but you’re about to close she said oh well!

Bottom line is: let us all Americans collectively start treating French people when they come to the US with the same rudeness they treat us with. Let’s make them feel at home as much as possible! :)

And CAMILLE, I really hope you get the same awful treatment anywhere you go because that’s the only thing you deserve. I hope to someday see you at my own business in the US so I can return the...

My recent experience at this Hermès store was, unfortunately, an encounter that calls into question the essence of luxury itself. Entering a store bearing the Hermès name, one anticipates not merely a transaction but an encounter with elegance, attentiveness, and the ineffable allure that defines luxury retail. However, this visit shattered that ideal.

The store was teeming with people, it was overwhelmingly packed particularly in the shoe section, transforming what should have been a serene and intimate space into a crowded, almost frenzied atmosphere. The sheer volume of patrons seemed to strain the staff’s ability to provide the tailored attention one expects from a brand of this caliber. At no point were we proactively assisted. Instead, we were left to navigate this bustling space on our own, finally needing to interrupt staff to gain even the most basic acknowledgment.

When assistance was finally provided, it felt rushed, devoid of the thoughtfulness that elevates an experience beyond mere purchase. The associate handling our inquiry in the shoe section seemed to view us as one more task in a hurried sequence rather than loyal clients engaged in a meaningful decision. This haste culminated in a substantial error in our purchase, an oversight that revealed a startling lack of precision and care, and caused us stress and significantly wasted our time.

This experience raises an uncomfortable question: what is the point of luxury if not to provide an oasis of consideration, of artistry, and of experience? When even Hermès, a name synonymous with refinement, begins to falter in these fundamental qualities, it forces one to reconsider the value placed on brand reputation over actual experience. This visit was not merely disappointing; it was disillusioning.

In light of this, I will not be returning to this Hermès location. The lack of attention, the sense of being hurried through what should have been a moment of enjoyment, and the fundamental lapse in service were all antithetical to the values Hermès...