I went to this store and at first felt very well looked after, received good advice. Although while I was trying on my clothes in the dressing room (next to the cash register), I heard the saleswoman talking about me (I was the only one in the shop) to a colleague of hers saying that she was tired of telling me that all the clothes fit me well and encouraging me to buy. Her colleague told her to be patient, that itâs part of the business and that she would get a reward at the end... Why do you think consumers are stupid? And letâs not talk about the experience of returning clothes... Employees show their aggressive side. Disappointed with customer service...
   Read moreVenu Ă 20h05 ce samedi 13 septembre, le rideau Ă peine baissĂ© je dĂ©cide de vĂ©rifier lâhoraire avant de dĂ©ranger 20h30 soit 25 minutes avant je dĂ©cide de rentrer, sans un bonjour on me fait signe quâils sont fermĂ©. Je fais la remarque que câest Ă©crit âbientĂŽt fermĂ©â et quâil reste encore 25 minutes avant 20h30. La personne me rĂ©pond âde toute façon la caisse est dĂ©jĂ fermĂ©eâ Vous auriez pu au moins mâaccueillir en mâexpliquant gentiment, aprĂšs un BONSOIR, que vous alliez fermer et que je devais ĂȘtre rapide. On ne ferme pas un magasin 25 minutes avant lâheure annoncĂ©e sur internet et on accueille encore moins ses clients comme cela surtout que je ne suis pas chiant, travaillant moi mĂȘme dans le retail, et que ça allait durer 5 minutes, de plus je ne voulais rien essayer et simplement poser une question. Lorsque je fais la remarque quâil est clairement 20h06 le jeune homme me rĂ©pond âvous travaillez oĂč ? Vous travaillez ici ?â Ce nâest absolument pas professionnel, initialement client de la boutique du Marais jâavais dĂ©jĂ vu votre conseillĂšre avec un style âbabydollâ perruque et maquillage prononcĂ© et un jeune homme Ă la peau noire Ă©tait prĂ©sent avec ce soir lĂ . HonnĂȘtement jâai toujours Ă©tĂ© bien accueilli dans la boutique du Marais mais alors lĂ câest une expĂ©rience qui mâa vraiment surpris. Oui le retail est compliquĂ©, parfois on ferme sa boutique en retard, câest la vie. On en parle Ă son responsable et on rattrape le temps plus tard. Câest comme ça,...
   Read moreHorrible customer service for their online store. I bought two pieces shipped to Germany, then returned them via post with the return label they gave me. The clothes were stuck in customs for 2 months and in the end returned to my home address. No clarification from Sandro throughout the process. I then asked them to send me another return label but no answer anymore from customer service since two weeks....
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