Tory Burch Outlet — Local services in Torcy

That one star is only for the brand that i respect so much. We’ve been to many stores in the US and we’ve never had to deal with such a bad customer service as the one we had in this store. The sales associates are quite nice BUT the manager is an arrogant and judgmental person. Bought 2 handbags fully priced and came back for a price adjustment two days later as they were sold -30%. Both items were in their original packaging, untouched and never ever used, had the receipt too and the tax free form to have it updated. This so called manager implied that asking fo a price adjustment was not right and even judged my intentions meanwhile at the back of the receipt the sales terms and conditions were clear. He ended up doing what i asked for but kept on throwing his shady comments at me. Came back a week later to buy a pair of shoes and heard him tell the salesperson “this is the customer i told you about a week ago”. He thought he whispered but I’ve heard it all. I hope the brand pays attention to the profile of the people they hire, otherwise they’ll be losing so...

Tory Burch staff in La Vallée Village is so helpful and excellent customer service. I was there with my friend and we both bought the bag and later realised we had a wrong bag. Tory Burch manager was prompt to respond on query on the phone and was very flexible in exchanging the bags specially we only had less than few hours before we had to leave Paris. Cedric was so helpful and prompt and Lea shop assistant was amazing and served us with big smile even after we asked her to bring 10 different pair of shoes. One more reason to love Tory Burch even more…outstanding...

This store was truly amazing . The staff was very nice to us and helped us in every way possible . The prices are quite affordable . Specially the handsome gentleman called gale was really nice to us he help us so much . We really appreciate it . Thank you so much for your help gale . We really recommend you to take a look at this shop if you ever came to this place .

the girl with the same...