NeoTaste — Local services in Berlin

My ongoing battle with this company for charges.

Subject: Final Refund Request – Breach of UK Consumer Law and Notice Failures Dear Sir, Madam Thank you for your response. However, I must strongly contest your conclusion and reiterate the following key facts, which your company has failed to properly address:

Three charges were taken from three separate accounts:

1, XXX 2, XXX 3, XXX Not a single one of us received any advance notification—by email, app, or otherwise—that a charge was about to be processed. This is a clear breach of the UK Consumer Contracts Regulations 2013 and the Consumer Protection from Unfair Trading Regulations 2008.

While you state the trial period was one year, you also confirm that the only notice of auto-renewal was given at sign-up—a full year earlier. That is both legally and ethically insufficient. Under UK consumer law, companies must:

Obtain explicit consent before charging a payment method after a trial, and

Provide reasonable advance notice, typically at least 72 hours prior to charging the customer.

As no such notification was given prior to the charge on 12 April 2025, and given that I had already raised this issue with my bank on 25 April 2025, I consider this an unauthorised charge. That is why I am pursuing a chargeback through my bank, and will now also be filing a formal complaint with:

UK Trading Standards

The Financial Ombudsman Service, and

Potentially reporting this as fraud under the relevant provisions of the Consumer Rights Act 2015.

Please note that two of the three charges were already refunded by your company, thereby acknowledging the validity of our complaints. This third payment is no different and was contested at the same time.

Unless I receive a full refund for the charge linked to xxxx within 7 calendar days, I will proceed with all of the above actions. I urge you to reconsider your position and issue the refund immediately to avoid further escalation.

Sincerely,

David

Please note people reading this review this company gives you one year trail and automatically charge your card after the one year... However, if you live in the UK this is against the consumer law as they must email you 72 hours prior to make a charge to your card and failing to notify you in this far time period they are breaking the consumer law and you can demand your money back under unfair trading and also file a fraud case with your bank and the bank can charge them back regardless... Don't let these companies get away with these tricks and tactics.

I took it to trading standards and got my money back as customer service wouldn’t support the refund.. customer take this company to trading standards or your bank and by law they have to refund these charges as they do not provide fair notice for up and coming charges to customers debit, credit cards etc… don’t let this type of companies bully you around with their customer service take them to trading standards who will enforce your refund… I will never use your company again and will always write the truth about your company service not in line with trading standards… wishing...

I recently had a very disappointing experience with Neotaste. I selected a restaurant specifically because of an enticing offer on the Neotaste app, only to find out upon arrival that the restaurant would not honor the deal.

Despite showing the staff the offer details directly from the Neotaste app, they refused to accept it, leaving me frustrated and embarrassed. It was clear that there was a disconnect between Neotaste and the restaurant, which is unacceptable for a service that prides itself on providing exclusive deals and offers.

The lack of coordination and communication between Neotaste and its partner restaurants is very disappointing. I rely on these offers to discover new dining experiences, and this experience has made me question the reliability of Neotaste’s offers.

I hope Neotaste will address these issues promptly and ensure that their offers are consistently honored by partner restaurants. Until then, I am hesitant to use the app again or recommend it to others. This experience has significantly undermined my trust...

I recently noticed that I was charged for a NeoTaste subscription on 09/03/25, but this was completely unintentional. i also emailed about this but unfortunately got no response. I had signed up for a free trial and did not realise I would be charged. I have now canceled the subscription to prevent further payments.

i am 17 years old and in care and I have not been paid for the past 14 weeks. I can barely afford food and this unexpected charge has made my situation even harder. The only reason I signed up for the free trial was also to help my financial situation. kindly request a refund for this accidental subscription as I did not mean to continue with the paid service. I am currently struggling financially.

Please, I am truly in a difficult position, and I would deeply appreciate your understanding. If there is anything else I need to provide to process this refund, please let me know.

Thank you so much for your...