Pamono — Local services in Berlin

This marketplace is an absolute scam for sellers! We signed up with them a few months ago, getting on a "monthly plan" of 80€ a month. You would think, that like on any other marketplace, you could stop the membership after a month, or simply when there are no listings, right?

You are far from right! They make it impossible for you to cancel the membership, and force you to stay on the plan for a whole year! Even though there are no listings.

And besides this absolutely ridiculous practice (Which is incredibly dishonest and really shows in how far they will try to steal your money), the reason why we wanted to cancel in the first place is because this is marketplace doesn't offer any benefits to sellers!

We sold all our items that we had on Pamono outside of Pamono, yet there is no marketing done by Pamono, and their website gets only about 5000 website visitors in Germany per month!!!!! That's about 12X less then our own website!!!!

And forget hearing from when reaching out wanting to cancel. At first "the guy was on holiday" then we waited for an answer for weeks, before they told us that they would not let us cancel.

Besides: German law obliges any online seller to offer the possibility for any customer to be able to remove their payment details from a payment gateway. These are practices that Stipe, Paypal, and all other payment gateways also clearly announce in their API documentation.

Pamono does not offer this, and will force take the payments every month.

Needless to say, we've send this over to our lawyer and will open a case against these ridiculous practices.

If you want to play in tech, then you should play by the rules that everybody plays by, and offer a fair service to customers that put their trust in your product/service.

Force billing customers when there are no active listings, while only getting 5000 visitors per month, and making it impossible to remove payment details is far from being...

I recently bought an antique from this site.I became concerned when the advised date for collection and subsequent delivery were not realised.Contacting Pamano was not particularly difficult but did require some persistence on my part.Having established a good and helpful rapport with Annika ,subsequently also with the couriers , the situation was resolved. Without her helping Stepanie of the couriers I believe this would have become more complex. I do feel that Pamano should really look into the need for updating their customers as to the status of their orders throughout their transaction as lack of information,wether good or bad, is essential to the reassurance and belief in puchasing from this site.The more expensive the item, the greater is the anxiety for the purchaser. Finally,we are absolutely delighted with the piece that we bought, it is quite stunning and has exceeded our expectations, is also exactly as described and is a real statement piece, Our genuine...

In March, we bought 3 pieces of furniture online. They should be delivered from Berlin to Armenia with the help of the third company. 2 pieces delivered in time (4 weeks after the payment), but the third did not. The Pamono did not do anything with it, even more they didn't answer for the emails. In the end of May, they answered, that we need to wait a little more (!). After a really long emailing time, they finally made a shipment in June, but the piece was wrong (instead the sideboard it was the bedside table). On that stage we asked them the contact of their legal department, because everything they did appeared to be a fraud. Finally, after another tour of emails, they return the money. Moreover, it took a really long time for them to make an invoices for the received furniture to send it to Armenia. We still did not get them. We lost money due to storage and shipment, time and nerves. It is the...