Kinokuniya — Local services in Fujisawa

Today, I experienced extremely dishonest and unpleasant service at this establishment. I was attended to by the manager, who, I was informed, holds the position of Director at Kinokuniya and also serves as the Chairperson of the Fujisawa City Tourism Association.

Upon entering, I was told that PayPay was not accepted, so I reluctantly paid in cash. However, while dining in the store afterward, I clearly witnessed another customer completing their payment using PayPay. When I questioned this discrepancy, the manager, without any sign of embarrassment, once again insisted that PayPay was not accepted. Worse still, he dismissed my concern with the remark, “It’s not a big deal,” displaying an astonishing lack of responsibility and sincerity.

Providing false information and dismissing customer concerns reflect a disregard not only for basic customer service but also for fundamental social responsibility and ethical standards. What is even more troubling is that the manager’s attitude appears to have influenced the staff as well—the entire store exhibits a consistent atmosphere of discourtesy and indifference. Furthermore, as a foreigner, I could not help but feel that I was subjected to discriminatory looks and behavior, which was deeply upsetting and regrettable.

That a person in a public leadership role would conduct themselves in this manner is profoundly disappointing. I believe this issue has serious implications for the reputation of Fujisawa City as a tourist destination. Fundamental improvements in store management, customer service, and respect for all patrons—regardless of background—are urgently...

The worst ever store I have ever been staying in JP for more than 15 years. Very bad attitude on foreign visitors - I brought few foreign friends there, the women staffs were complaining in Japanese in front of us “how dirty they eat” while some of us do speak Japanese. Never received such service even in some countries with average bad service level, not mentioning this happens in Japan. Food was ok - the service attitude must be improved if the store is hoping to generate revenue from...

外国人差別をするお店です。人気観光地だから殿様商売でやっているのか日本人に対しても無視したり無愛想で嫌な態度です。特に女性の店員さんが本当に不快な接客をします。

味も平凡で接客態度が最悪なので二度と利用しません。

This restaurant clearly discriminates against foreign customers, which was extremely disappointing. Perhaps because it is located in a popular tourist area, the staff seem to act arrogantly, even treating Japanese customers with cold attitudes or outright ignoring them.

In particular, the female staff member was especially unpleasant and rude throughout our visit, making the entire experience uncomfortable. With such poor service, it was impossible to enjoy the meal.

As for the food, it was very average and not memorable at all. The terrible service made it even less enjoyable.

这家店明显对外国顾客有歧视行为，令人非常失望。也许是因为位于热门观光地，服务态度非常傲慢，连对日本顾客也是一副冷淡或直接无视的态度。

尤其是一位女性店员的服务态度特别恶劣，全程都表现得非常不友好，令人感到非常不愉快。这样的服务根本无法好好享受一顿饭。

至于食物，非常普通，毫无特色。服务这么差，更让人觉得不值。

이 가게는 외국인 손님에게 명백히 차별적인 태도를 보입니다. 매우 실망스러웠습니다. 관광지라는 이유로 그런지, 일본인 손님에게조차 무시하거나 불친절한 태도를 보이며 오만하게 운영하고 있습니다.

특히 여성 직원 한 명의 태도가 매우 불쾌했고, 내내 무례하게 응대하여 식사 내내 불편함을 느꼈습니다. 이런 서비스로는 제대로 된 식사를 즐기기 어렵습니다.

음식 맛도 그냥 평범하고 특별한 점은 없었습니다. 최악의 서비스로 더 실망스러웠습니다.

To you who crossed the sea to visit Japan, I’m truly sorry if this shop made you feel uncomfortable in any way. Please enjoy the rest of your...