HOMEGAME OSAKA — Local services in Osaka

Edit: I see they changed the response to my review, claiming that I should have reported the problematic behavior of that female sales, rather than complaining here and let everyone know. Let me tell you this, when we told the female sales that we decided not to buy the shoes from her anymore, she rolled her eyes, murmured in Japanese and chuckled with another male sales on site. Both of them were laughing in a very disrespectful, dismissive manner. Do you think that would be a comfortable situation for us to report to anyone on site? So instead of gaslighting us saying it is our fault, put more effort into improving your employee training. After all these months, you don’t seem to have any improvement at all.

I would give it a 0 star if I could, unfortunately Google doesn’t allow me to do that. So here’s 1 star for you though you do not deserve it at all. After being offended by the female staff who I believe is the one everyone is talking about here in the review, I’m shocked that after all these negative reviews about your problematic customer service, the store owner still does not take any action on solving this problem. Today my husband was trying to explain to the female staff who misunderstood the size we were trying to get, she rudely interrupted and shushed him. Being offended by her attitude, we decided not to do business with her anymore. She rolled her eyes and started murmuring in Japanese in front of us, my husband straightly told her that we were going to buy the shoes from her but unfortunately her poor attitude made us not want to. I guess if her employer was unable to educate her how to handle customer service properly, she needs to be told straight to her face by customers. Conclusion: There are a lot of other options on this street if you’re looking for shoes. Do not give this store a chance if they do not value customers’ feedback. I see they reply negative Google reviews in a very robotic way but they do not seem to care about customers at all. Train your employees properly before thinking of making...

Bought a pair of crocs from there. later found that one of the crocs was slightly wider than the other despite having same size. I called in the morning if the can fix the issue and was told to visit the store for replacement of defective shoes. went there changing flight for Tokyo just to change crocs. The male staff was nice and friendly but the lady was not trying to coordinate. She showed me "No Exchange , no refund policy" sign. I explained that I didn't wanted to exchange nor refund, just wanted a correct pair. They made me wait more than half an hour until the Lady Manager came in and said the same policy. I said I didn't wanted refund or exchange but a correct pair. Then she started yelling in Japanese Language which she's knew we don't understand. and then a moment later she told me to leave.

visiting Japan was our dream and we went there, everything was so good and amazing until we visit this store. She even ask where I was from knowing I was brown faced, then I said Australia and she became quiet. Another racism act.

Later on I check their website, and found that defective pair will be exchanged to a right one. also I have seen lot of bad reviews about her behaviour to customers and I became another victim.

The owner should take a consideration action about that.

I still have the same pair which cost me 110AUD$...

Don’t recommend, bad service from the staff, yea from honest review you might find some cap that you want but the staff I will give them 0/5. I mean today i went to the shop and bought a cap while I was checking out I want to know the price as there were no price tag on the cap the staff at the cashier told me the price but then I ask him do you have tax free what is the price after tax free he shouted “5500yen ,you know? 5500 yen Japanese yen , So I said I know 5500 yen but what is the price after tax and still he say 5500yen and was mad at me and said Japanese tax is 10% you know? 10%? So I calculated it in the phone calculator for him to see so I said is it this price after tax 5500-10%=4950 then he said NO and type it in calculator 5500 x0.9=4,950 and (I my mind I was fuminggggg)and he said no no not this price the price before tax is 5000yen do you want it bla bla bla. I mean from this it was a bad experience for someone who ask nicely for a simple thing such as price before tax and to be shouted on will be the last thing you expect, I will not recommend to anyone if that’s guy still there. (The tattoo guy should...