The North Face Sapporo Factory Shop — Local services in Sapporo

I consider myself lucky to have found the latest Summit Series matching top/bottom in US sizes and so they fit me perfectly and the zippers are on the "correct" side for me. The combination set me back quite a lot $$$$ BUT... I was able to get exactly what I want - and that's not always easy living in Japan. Fast forward to nearly a year later. One of the water-proof zippers on the pants came out of the track and I'm not sure why. I just went to zip it up and it was not connected. Needless to say - I was SHOCKED! I contacted Goldwin and sent them in to be repaired - fully expecting to pay for the repair. They said they couldn't get the exact zipper since it's a USA product and I told them I didn't care as long as they were able to repair it. Finally, Goldwin decided to just send me a brand new pair of pants! Wow! Now THAT"S great customer service and how you build loyalty to your brand. Because of their thoughtfulness I am writing this 5-star review for the world to see and I will definitely go out of my way to visit their store in the future and I'm more likely to purchase something else from them. Thank you, thank you, thank you Goldwin for doing the right thing and helping me out of a...

Location was hard to find through google maps, selection was pretty small. I was hoping to find a standard north face puffer or purple label but none were to be seen. Selection is also...

4年前に購入したブーツが傷んできて 似たようなものを探し伺いました。

レディースブーツが細めに(？)なり、 1サイズアップして購入しましたが、 後日履こうとすると足がつりそうに… むくみ具合で履けず返品しました。

外で未使用、タグやレシートが ある状態であれば返品できました！ (尚タグは商品から切っています。)

電話対応や返品対応など丁寧でした。

足しっかりめの方はユニセックスが 安心です！値段高くなりますが…🥲

また、土日は非常に混雑しております。 店員さんが他のお客様の接客中のため なかなか捕まらず、待ちぼうけです。

(ステラプレイスの方が空いてるかも🦆)

そして、客層がイマイチです。 あくまで小生の主観マシマシですが、 子供を放置して買い物する親や成金など。 (子供が椅子に寝っ転がりながらスマホで動画視聴 ,...