AMBUSH WORKSHOP 2 — Local services in Tokyo

I bought a bracelet here, and when purchasing, I was worried about the strength of the clasp on the bracelet. The sales person assured me the clasp was strong, but as fate would have, the very first time I wore it, within an hour of first wearing it, just walking about the city, it fell off without my noticing and I lost it. I wasn’t doing anything out of the ordinary, and literally between dinner at a restaurant where I left showing it to my friends and the next location where they asked to see it again upon arrival it had vanished! I was really bummed because their jewelry is expensive and it broke off the first time I wore it. I went back the next day to ask for some sort of refund, replacement or compensation for the fact that the bracelet was clearly defective, but the store said they could do nothing. For such a pricey brand, I would have expected better customer support - especially because the only reason I bought it was because I was assured by their sales person that the bracelet clasp would be strong after I questioned it in front of her.

I learned my lesson to not buy their jewelry. They have really nice designs but they are poorly made and for a luxury brand they haven’t designed them to last, or at least have high enough quality customer support to recognize that if their salesperson convinced me to buy it against my better judgement that they should at least have the authority to help their customers. I won’t ever buy their...

Nice little shop, great selection of clothes, employees were very helpful with sizes...

Such a great store and the staff was really helpful and kind. Definitely will be...