Hands Shibuya — Local services in Tokyo

I've visited 3 of the Tokyu Hands locations in Tokyo and the one in Shibuya is easily my favorite. It's one of those locations that is great to visit, although you'll struggle to describe exactly what it's like. The location in Shibuya is 7 floor in total, with each one having a different theme, varying from backpacks, purses and wallets to stationary and pens to bedding and bathroom accessories to model kits. If you're struggling for a location that might have something for everyone to look at you can't go wrong stopping into any of the Tokyu Hands locations. The products on offer vary from inexpensive to high end, although not quite the luxury items you'd find in Ginza.

The staff is attentive to helping and knowledgeable about their products, although you will obviously get more out of that if you speak the language. Even if you don't, getting help to get a product in a case or off a high shelf never takes more than a few minutes and the checkout on each floor never took very long either.

The one in Shibuya also has a cafe located on the 6th floor that's a convenient, and very economically priced, place to grab a quick sandwich and drink before heading back out into Shibuya for the rest...

This is regarding an incident that took place on March 20, 2023 at approximately 13:30-14:30 at the checkout counter on the 3rd floor of the Shibuya location in the health/electronics section. As my wife and I were done shopping and checking out, the male employee working on this floor took advantage of the fact that we were tourists to offload a ripped 5000 yen bill on us. I didn’t realize it would be an issue until every store we went to afterwards starting rejecting the damaged bill. It would not work with any machines either. I knew something was weird with the interaction at that time as he directly handed our paper change to us instead of placing it on the tray (he placed a few coins on the tray, but handed us all of our paper bills), as if he was hoping we wouldn’t inspect our change too closely. Well, maybe I was too trusting because he succeeded and we have just lost 5000 yen and would have to waste hours of our limited travel time looking for a Bank of Japan branch to exchange the damaged bill. I share this in hopes that no other tourist gets taken advantage...

This is not the Tokyu Hands store that it use to be. I lived in Japan for many years 20 years ago.

This Shell of a store is 6 floors of low level consumer junk and I am being kind is saying it this way.

Rude unhelpful angry staff. My wife left a bag of $400 USD shoes unattended by accident to go pay, when she returned they were gone. When she spoke to the manager they did not want to help. Only after insisting did the bag appear.

There are no places to sit or rest like in the old days of Tokyu Hands and if you do, the staff rudely wave you off like a dog. No spoken words just waves you off. My back was in distress and needed to rest just for to catch my breath.

Did I mention I am a priest/bishop, wearing black and my coller, which usually people are more respectful and polite, not in this establishment... The distain and loathing the staff have towards the customers is beyond description.

I would not recomend this to any one, this is not...