Beams Records — Local services in Tokyo

Disappointing Experience and Poor Customer Service.

I had a very unpleasant experience recently. From the moment I walked in, I felt that the staff were either uninterested or outright dismissive. I tried to ask for help with but the employee I spoke to seemed annoyed by my questions and gave me vague or unhelpful answers.

When I expressed my frustration about the lack of support, the response was even worse. Instead of trying to resolve the issue, they laughted ar me. I was shocked by the lack of professionalism.

I hope the management takes steps to address the behavior of their staff. Customers should not be treated with such disrespect. This experience has made me rethink whether...

Very bad customer service. They charged me a duplicate fee of €90 for some vinyls I had returned, and when I went to claim it, they told me they couldn’t do anything about it. There was a woman who laughed at me and was disrespectful, making no effort to check the company’s bank statement to resolve the duplicate charge and she literally told me that it was not her problem. I’ve truly never been treated this badly in any store. They have stolen €90 from me that they refuse to refund or check their bank statement.

Update: I submitted a query through my bank app, and Beams Records sent me the money back. However, I am still very disappointed with how I was treated when I went to claim it...

Such a nice store. I found it by surprise and saw some amazing records in there. I left with Madlib Shades of Blue and Ryuichi Sakamoto 12. Staff was friendly and made great recommendations.

Lots of the funk, soul, jazz and Japanese city pop records can...