Embassy of India — Local services in Tokyo

The foreign woman sitting with a thick accent at the counter lacks basic manners and understanding of giving respect to those who come at the embassy. She is irritated from the very first question you ask and redirects you to GOOGLE when you ask her anything. Ms., your job is to guide those who come to you as an officer at the Indian Embassy. I quite frankly felt embarrassed to see such behavior representing India. If one makes a mistake, you tell them nicely rather than the rude tone you give to everyone who comes. Your job is to guide who come to you. We are paying so much money for consular services only to receive such humiliation and rudeness from her way of speaking.

The Indian embassy website consists of contradictory information on the required documents because they FAIL TO REMOVE THE OLD PAGES THAT POP UP FIRST WHEN YOU DO A GOOGLE SEARCH. Yet they taunt us that we should’ve checked the website first. Please fix your system before showing attitude to people who take time out of their busy schedules, spend money on transport and documents to come and submit DOCUMENTS WRONGLY WRITTEN BY YOU.

Being an Indian Embassy in Japan, it’s unfortunate how they treat Indians in front of other foreign visitors in the embassy. No respect, no sense of customer service, no...

It’s a beautiful snow ❄️ today at Embassy of India but little disappointed with the process and procedures. The staff at Consular services is Japanese but their tolerance or patience level is not as expected from Japanese, that could be because of many people visiting them every day with 1000s of questions or queries but it’s part of their job. They need to be with enough patience.

Also the process to copy the documents is something I didn’t understand. Normally in Japan even at the local city offices they copy the needed documents if we have the original documents with us but here why we need to rush out to the nearest convenience store to copy the documents by our own? There is only 1 copy machine at the nearest family mart and of course it will be crowded because almost every need to visit there once to copy some missing documents. Any application that we submit here is a paid service with some good amount of fee, so copying the needed documents at the counter by the staff shouldn’t cost much vs the fee that is being charged to process the application.

Definitely this should be changed for better connivence.

Not all but few staff should be more polite with the visitors. I can understand not all the visitors behave same but the staff shouldn’t impose it on...

Need to improve on procedure and service. There are 3 counters for visa and 2 for consular services like attestation and POA, but only 1 of each is active usually, which makes the process slower. The current system requires you to take a token and then submit your application. However, unlike other Japanese offices, the embassy requires extra photocopies of each document. Although this is mentioned on the website, people often forget and have to go all the way to a nearby Family Mart, then line up again. As a result, many people stand near the counter instead of rejoining the queue, which makes the token system useless. Either make them take a new token, or keep more counters open.

Also, Today I went to collect my attestation documents. Collection time is 4 to 5 PM. I was there at around 4:30. People had already taken tokens and were waiting since 4, but no counter was open for attestation. People started asking/arguing with officers and ringing the bell repeatedly until finally someone came after few minutes.

When distribution began, it barely took 1 minute per applicant, yet everyone ended up waiting around 40 minutes for no reason. All I’m saying is that even for a most basic thing like collecting documents, the process is...