HERMÈS Azabudai Hills Store — Local services in Tokyo

My husband had a birthday and our friends came especially to congratulate him and celebrate with us. They gave him a scarf and Hermes hats, but the hat size was not right. However, when we came to exchange the hat for a suitable size, we were refused, saying that the purchase was not registered in our name, they needed the buyer's consent and his passport. In the meantime, our friends had already left for their country. We asked to contact the Hermes representative office in our friends' country so that they could clarify whether the goods could be exchanged there, we were ready to send the hat there and exchange it for the appropriate size, but we were refused this as well. In addition, they said that the scarf had folds and therefore it was not subject to return. Although my husband did not even try it on, he just opened it and looked. We brought both items, since both were indicated on the receipt. They did not even allow us to exchange the goods for something significantly more expensive. So be careful and know that this store is not customer oriented at all, they are not flexible at all and they don't even...

Don’t bother, the staff don’t even greet you and prefer to only help Japanese. I would recommend the Ginza store that despite being very busy, the staff is polite...

Right in front of the garden. They provided plastic bag for my coffee. Eye candy leather goods on display (which btw is way better than the...