Japan Experience K.K. — Local services in Tokyo

Marc took us on a kids tour of Tokyo. He took us to some great places we were hoping to go, and loads more that we just wouldn’t have known about without him . I think Yasukuni Jinja was both mine and Nicola’s favourite place today - and that wasn’t on our list of places to go - so we really appreciated his local expert knowledge. Kids (and adults) liked trying all the treats, especially the doughnuts and the melon pan - Marc knew the best places to go. The kids appreciated the playgrounds he built into the tour, the eldest (9) wrote about it all in her journal tonight - the parkour got several lines so she obviously loved that! Fantastic day, we really appreciated Marc’s time, effort, knowledge and how brilliant he was...

We stayed in a Japan Experience house in Kanazawa and I really recommend it, we stayed in the Kenroku house and it was really well maintained. It also offered a great look into the traditional Japanese housing, my husband’s family who was visiting Japan for the first time was really happy to discover the Japanese tatami, futon and garden while also having a western style bed which was great for my husbands parents who are bit older. Finally, the fact that a house agent, Mary Jane, was there to help settling in the house was of great help as it was our first time in the city, she helped us by recommending good restaurants addresses and places to visit....

The Japan Experiences office in Tokyo was very professional in resolving the issues caused by their sister offices in London and California, but I could never in good conscience recommend using Japan Experiences as a whole after the amount of blatant lies told to me, the time wasted, plans ruined and stress caused by the company as whole.

I will say though that the Tokyo office did resolve my issues and give a very reasonable solution within 20 minutes of calling them, but as a whole, the company is disorganized and...