KINTO STORE Tokyo — Local services in Tokyo

Edit: They graciously accepted the return for the items, thank you. The staff is very kind. The Schale container (grey) also turned out to have a tiny crack where the rim of the glass was uneven.

The Kinto Luna vase has quality issues, at least in the brown color. 5+ brass tops had to be pulled out until one was found that relatively unscratched. I didn't even realize until I pulled it out a couple hours later to take pictures that the vase itself has scratches on the outside and on the inside. There are also many bubbles in the glass. Something about this glass also accumulates fingerprints and smudges very easily. It doesn't feel as slick to the touch as regular glassware.

The Schale containers were ok, although I'm not confident Kinto packaging is sufficient. There's just a thin tissue between the top & bottom, so it's practically glass touching glass.

The designs and the store look very nice. But be careful of the quality control. Don't assume that items sold as new are free of defect. And if you are planning to travel, bring your...

We had an amazing experience. The store like most in Japan, was calm and had lots of space. The associate helped us order online to get the items all shipped to our hotel as they did not have enough in stock. It was great service which arrived within 2 working days in Tokyo. Thank-you again for all your help. We cannot wait to bring all the beautiful...

I love this place and their mugs. I feel like a million bucks when I drink coffee out of their mugs and various stoneware. The staff is nice here and they pack everything really well so that your stonewear is protected in your journey home. If you're here, you should pick up a mug because the prices online are usually...