Sora — Local services in Tokyo

I was staying at the Hotel Mets and SORA came up when I was searching for a massage nearby. I’ve never had Thai massage before but their English website and Instagram provided clarity on pricing and what the experience would be like. I wasn’t able to make an online reservation without a Japanese phone number so I walked in one afternoon and Sako helped me make an appointment for the following day. Sora was slightly hard to find at first because there are 3-4 similar massage businesses on the same street.

I arrived the following day for my appointment and Megumi greeted me, introducing herself as my therapist. In the lobby, I removed my shoes, filled out a short intake form, and picked my preferred essential oil scent before being led to the room where I would receive the massage. Once in the room, I changed into a loose pair of shorts and shirt that were provided, then Meg began the massage with a foot bath. My 2 hour course began with a traditional Thai massage before a deep tissue oil massage that targeted the areas we addressed during the intake. Following that was a wonderful foot and scalp massage. After the massage I changed back into my clothes and was provided a cup of tea in the lobby.

Overall, my experience at SORA was remarkable. The space itself was a tranquil oasis in juxtaposition to the busy city outside. The staff were kind and I was able to effectively communicate with very limited Japanese. Most importantly, Megumi provided an exceptional massage that left me relaxed...

My husband and I stumbled upon Sora while walking around in Shibuya. We had been walking so much and needed some good kneading. We didn't have a reservation but we were able to make one for later that day. The therapists are very friendly and super professional. The place is small but very clean and very quiet/peaceful. I was given a pair of slippers, a tshirt and shorts to change into. I filled out a form and circled the areas that needed attention and my therapist worked those areas.

Mio was my therapist and she did wonders on my calves and back. She found my knots on my back and immediately worked on them. I really liked at the end how she stretched my back and arms while massaging my lower back. It was not a technique that I’ve had done. I felt super relaxed afterwards. After the massage was complete, she fixed me a tea of my choice. I chose an iced pomegranate tea that was delicious. The experience surpassed my expectation. I was so happy that we found Sora and grateful for Mio to soothe my soreness from all...

I’m writing to express my deep disappointment with the massage I received during my recent visit on 21st April at 7 PM at your Shibuya outlet.

Unlike my first experience which was excellent, this visit left me with neck pain due to the unprofessional technique used by the therapist. She applied excessive pressure using her fists on my neck and body — something I’ve never encountered in a professional massage setting. Unfortunately, the pain has worsened and I now need to consult a doctor for it.

Given the circumstances, I kindly request a refund for the session, as the experience was not only ineffective but also harmful. I sincerely hope you take this feedback seriously to avoid similar issues for future customers.

Thank you for your attention and I look forward to...