CHANEL Sogo Yokohama Store — Local services in Yokohama

The worst shopping experience I’ve ever had in Japan. A middle-aged female staff member acted like she owned the place and was incredibly rude. When she brought out two bags for me to try and I reached out to touch one, she immediately stopped me—at least twice—and rudely said, “Don’t knock over the bag, or it will break.” What’s wrong with this lady? And what’s wrong with your bag? If a precious Chanel bag can break just from being knocked over, doesn’t that mean there’s a serious quality issue? Unbelievably rude staff and the worst service...

Looking for a traditional bag l found a very professional staff with a high knowledge about the brand and its history. A very good Chanel shop not just to buy, but a special place to exchange ideas, information about fashion history and...

Staff is rude and unhelpful. They just stand around pretending they’re busy and refusing to help customers. Chanel do better and hire qualified...