Mdina Glass (Mdina) — Local services in Mdina

Awful customer service experience. We purchased a Christmas bauble and specifically asked for it to be put into a box as we knew how delicate it was. The shop assistant bluntly refused, and said that bubble wrap would be fine. She didn't wrap the item properly and then not surprisingly it broke less than an hour later - we had simply gone for lunch and then noticed it when we left, it hadn't fallen or taken any large knocks. You can see how badly it was wrapped from the photo as the bubble wrap obviously doesn't fit around the whole bauble

We returned and simply wanted to exchange it for one the same and the woman was rude, called us liars and said we had obviously smashed it. We opened the wrapping (and then took the attached photo) and she wouldn't even admit that there was not enough bubble wrap to cover the item. She eventually phoned her manager, wouldn't let us speak to her and the manager's only offer was 'if they buy another one they can have 10% off'.

Do...

I just came back from visiting the beautiful area of MDINA but unfortunately I had a TERRIBLE experience with the sale assistant in the shop I bought 3 items one of them I broke by mistake …I politely asked her to bubble wrap one of the glass items as I was traveling with it overseas she nervously snatched it and tried to go around it with tape in a way that it was going to fall from her hands….very impolite manners that we were a group of 8 ppl who bought many things and to be treated in such a manner is totally unacceptable!!! This is supposed to be a touristic site ! Told her I will write a review about her behavior and she said she doesn’t care about it and she won’t tell me who her supervisor is so I could talk to them! TERRIBLE SERVICE…HORRIBLE EXPERIENCE Today is the 09/09/2023 at 7pm (a blonde young lady...

This handmade glass shop was absolutely beautiful. I bought a gift for my boyfriend here. I kept picking things up and putting them back before finally deciding what to get him because everything was just so lovely. It is a bit pricey, which makes sense since it’s handmade glass, and it’s definitely worth the price considering how beautiful the pieces are.

Of course, I only bought something small because I don’t have much money, but if I had more, I would have definitely purchased more from the shop. It’s truly a...