Palthehuis Laundry — Local services in Amsterdam

I paid 17.50 for a new zipper on a pair of jeans a few weeks ago. The first time I went to put them on (this morning), the zipper immediately broke. I brought them in to the shop today to see if they could repair it or provide a refund, and the man I spoke to was so rude, insisting that it was my fault and this is what happens when you tug the zipper too hard (which I definitely did not do). I came in just trying to understand why this keeps happening and what can be done about it (bc they are my favorite pair of jeans) and left super upset. He was basically laughing at me when I left. It was a terrible experience.

As an added note, I had gotten a new zipper a couple months ago at a different dry cleaner and the zipper broke after a few times of wearing them. I purposefully sought out a new dry cleaner with high reviews so that this wouldn’t happen again. When I came into Palthehuis to drop them, I spoke to a super nice guy who took a look at them and immediately said yeah I can see why it broke this is not a nice zipper. This would be a different situation if he had noted that the jeans may not be able to hold up a new zipper very well...

I dropped 2 winter coats and à cocktail dress on a wednesday mid july. I was told to come back on thé saturday. On the saturday, nothing was ready. I was told to wait until thé monday. I ended going on thé wednesday ro find out that 1 winter coats was misskng and my dress still had à stain on it. I was promises à call thé same day to arrangé thé delivery of the misskng coat to my house. To this day ( 1 monthans à half) i still have not seen my coat back , it is Lost !! And i Am still waiting for compensation...every time we call we are told they will call us back blabla blabla.....because the boss has to decide... EXTREMELY POOR SERVICE and bad...

I brought a shirt to this store to shorten the length and paid 12 Euro for that. The owner of the shop was friendly but he shortened the sides of the shirt too much. I can't wear the shirt anymore because of that and also wasn't offered a refund. If you don't want your clothes getting destroyed, you should rather pick another shop. Edit: The shirt was definitely shortened too much, so it can't wear it anymore. I paid with bank card, so I have proof that you definitely...