Eurostar UK Terminal - Rotterdam — Local services in Rotterdam

Fourth time travelling to London by train, first time since brexit, and this has a very negative effect on my experience. We were too late for passport control and therefore not allowed to board. There was no way of changing our booking as online and telephone service were unavailable. Hence, we had to buy a new ticket which cost us more than the total of our return ticket. The time benefit of travelling by train are undone by the fact that you have to be there 1.5 hours in advance. Process should be shorter and more streamlined. Telephone or online service should be available...

The Eurostar UK departure building is not the best, no bar or snack store. Only a vending machine.

You can only go up and sit if there is some room otherwise you have to stand and wait. The elevator goes only down when the train is approaching Rotterdam and that the station staff has made sure the platform is safe.

Eurostar may need to think about extending this terminal within the station, if the demand on that journey continues to increase. Probably a conversation they will need to have with the NS and Rotterdam...

While checking in on the Eurostar to London, I had all my data on the dutch coronacheck app.

The best employee you guys probably have (Anjelica), Informed me, calmed me down, helped me out to find my data in the right form.

Because of her help I could continue my journey to see my big brother and his baby boy.

Day 2 of less regulations bring stress to all. Anjelica kept her head cool, stayed friendly, patience and helpful.

So @Anjelica; if you get sick of your job and want a new career in Telecom, let me...