Urban Flowers Auckland — Local services in Albert-Eden

Urban Flowers were absolutely wonderful with organising the flowers for my wedding. Bronwyn was very professional yet friendly. She asked for my budget first which was great, as everyone knows weddings are an expensive expenditure.

We discussed flowers and different types of bouquet. I felt she was very attentive and manages my expectations. She offers great alternatives on the types of flowers to keep the costs down (in season flowers vs what i had in mind). And if she couldnt do it, she will say she unfortunately couldnt.

On the day, Yiota came to set it up and it looked fresh and beautiful. I felt like i could trust Urban Flowers because couple of florists i have been to, ask what you want first and then gives you a quote which caused me to be quite wary. Urban Flower put me at ease. Yiota also kept communicating with me during the wedding day and was patient with bringing things as i was moving between the wedding location and where i was staying. She was so cheery, it was great to have her there on such a stressful day. She even dropped the bouquet at a farm i was staying which had a long gravelled driveway.

I really felt they were more concern with providing you a wonderful service rather than charging you every single little thing. They would go the extra mile and i felt they were genuine. I would highly...

*Update to such a passive-aggressive reply, especially with that little wilted flower emoji - I did reach out and asked for either a partial refund or a replacement, but no one ever responded. If you had asked for photos at the time, I would have happily sent them. Instead, you ignored my request and are now acting like I didn’t try to resolve this. Disappointing and childish customer service from start to finish.

I don’t usually leave reviews but this was such a let down experience. Ordered flowers for our mums birthday, firstly the flowers didn’t arrive until 8:30 pm, secondly they were not the flowers we ordered and some of the flowers were already wilting. When I got in touch, Bronwen said they didn’t have the flowers in shop so they made up something similar. The flowers looked nothing similar to what we chose, and to not even be contacted to let us know this situation when we ordered was so disappointing. Flowers are not cheap and to not even get the ones you chose. Asked for a partial refund or if they could send out the correct ones and they never replied....

I had ordered a corsage and pin from this store, was disappointed by the outcome. I understand that the day I had ordered it was on Mothers Day, however I had made the pre-order over a week before this and they were happy to do this. It was really disappointing when I had received a call 15 minutes before we had agreed to pick up the corsage that they had not made the corsage yet and if we could pick it up 3 hours later (3 - 4pm). I understand delays (due to a worker calling in sick) but despite this the corsage was needed that evening for a school ball. We then agreed to pick it up about 2pm and when we arrived the lady was still making it (which was ok) however, the flower we received on the corsage has brown on the petals and didnt look that nice on top of that I had requested white flower with red/maroon colouring and we received a white flower with a purple colouring, which did not really...