Avana Wellington - Cosmetic and Laser Clinic — Local services in North Island

This was possibly the worst experience I have ever had in visiting a salon. I flew to Wellington for a treatment with Avana after they had advertised BTL's EM SCULPT on their website. I had been advised that the price they would charge me was $220 for the treatment. I had the treatment but it didn't really seem to work (contract muscles). During the hour that I lay there on my own, I did some further research and realised that Avana Wellington was using BTL's images and brand name, whilst not actually having that machine. After the treatment, they tried to charge me $330! I disputed this so they agreed to charge the initial lower price I'd been quoted.

Since my visit, I have requested the FDA approval for the machine they used on me. They are unable to provide because the machine has not been FDA approved, nor is there any safety data. I have also been advised that BTL is taking legal action against them for fraud. I'd seriously recommend staying away from this place, they are con artists and the machines they use are not approved for...

I was amazed by the warm welcome I received by Avana clinic. Being greeted by the staff with their lovely smiles and making sure I was well looked after and immediately giving assurance and walking me through the process is something I appreciate. Receiving certainty before asking for it is a good quality I have found with Avana staff members. Dr. Nithya is a star, a great listener and does her job with a fabulous smile.She kept me well entertained and distracted during my laser treatment. The laser treatment is a slightly painful process but it's not over the top, the pain was very mild and Dr Nitya always made sure to adjust the process to make me feel comfortable which helped me achieve the highest results. After the treatment, I was treated with a cuppa, always helps on a cold winter day and helps with relaxation. Thank you Avana for your generosity and TLC. Definitely recommend this clinic. You will get honest feedback and excellent results and prices are reasonable compared to the other...

What a waste of time. I knew something was up the moment I was taken into the room for ‘a talk about pricing’

Was told that the prices would be different as I’m only paying for 1 session today for multiple tattoos. Never told me what the price difference was, just kept going in circles.

I emailed her and told her that I would only be paying for 1, never did she mention the price would be different.

I was also told that numbing cream was $30, when I got there I was told it would be $100!!!! $100 to apply numbing cream.

I should’ve known when at the consultation she said ‘scarring’ was normal.

Very unprofessional, It seems they try to trap you into big ‘packages’ because their laser is low grade (I was told by another laser technician after)

They are more interested in money then happy customers. Go...