Park Hotel, Wellington — Hotel in North Island

My stay wasn't that great. As I booked for 2 nights, stay in their King Studio. And requested for parking too. They charged $30 per day just for parking.

Then the room was extremely dim. They had 4 florescent lights tucked into the edge of their ceiling. There were 2 other light housing but no light switch to brighten the room. I asked if there were other ways to brighten the room, their staff suggested more lamps. The only place that was brightly lit was the bathroom. (My photos have been digitally enhanced to show more light. It is a lot darker in person).

My room also had a large structural beam in the middle of the room, unlike the pictures found in the listing. There was no room phone, and I had to go back downstairs to reception to make inquiries.

I booked the room with 1x Extra Large Double bed. Turns out it was just 2 single beds pushed up together, 1 of the single beds was a lot firmer than the other.

The room has a kitchen with it, the stove top was not that clean.

There were no batteries for the TV remote. I had to use the batteries from the ac units remote, which, when tested, didn't even work. Would not turn on. The room was provided a portable heater, one of those $20 heaters from The Warehouse.

I wouldn't...

Well where to begin.. staff at the counter were nice. Went to our room and found ac didn't work bedside lights didn't work. Reported to staff first thing in morning as it was late and nobody at the desk by the time we realised, staff moved us to another room.. the room was clean well presented and everything worked. We were happy. The down side of this place was that we requested a refund on another room we had accidentally booked and contacted them straight away when we realised. They said they need us on-site as they needed the card to give us a refund. When we arrived the lady didn't know how to do a refund which was fine, as she said come back in the morning and we will get it sorted. Came back in the morning and another lady was there and said it will be in your account on Monday. Waited till Tuesday and nothing so we phoned them as we had now left. They said they couldn't find the booking and requested the confirmation email. Sent it through. A week later we contacted them as we hadn't seen the money or heard back. They said they were struggling with completing the refund. Now it's been over a month and still nothing... this is very upsetting as they started off so well.....

Booked for one night. Found a 3.5 cm long, red, american cockroach in bed. We got offered a new room, which we accepted. The new room had an obnoxiously loud ventilation system that made the room really cold. We asked the reception for compensation, but was told to email the management as the reception couldn't help us with this. So we emailed the management and recieved the reply that they outsourced the cleaning, were terribly sorry, and never had problem with "that particular room" before. We did get offered a free extra night of stay and a room upgrade on our next stay, if we booked within 12 months (which for us is useless since we're from across the globe on holiday and odds of us returning so soon and to this particular hotel is non-existing).

When we went to check out the morning after, the reception was unmanned and we tried calling the telephone numbers as instructed on a sign, but noone answered. We checked out by leaving our key with a note written on a napkin since we had literally no way of checking out properly.

Btw a lost keycard is charged 70$ so if you have to check out with a napkin like we did, you better pray it isn't lost or you will be...