Asiana Day Spa — Local services in North Island

I have been to a lot of spas and had lots of facials and massages! I love going to spas to get pampered and come out feeling refreshed and relaxed. I’ve just had a baby so was really looking forward to this! Sadly I did not come out feeling this, I felt more annoyed than anything!

From the moment we arrived at the spa we felt uncomfortable. Your young therapists were really unprofessional talking in another language, laughing and giggling at us. They did not make us feel welcome at all.

Then when it came to my pedicure I had hairy legs as I haven’t had chance to do them with a new baby! One of your therapists looked at them and made a horrible face like they were disgusting! It was so unprofessional! My mums pedicure was also poor with her nails been cut uneven.

When it came to my massage I had written on my form that I wanted back neck and shoulders. When I lay down she started massaging my legs?? I had to tell her I wanted her to focus on my back neck and shoulders. It was very unorganised. My mum and friend were also not asked what kind of massage they would like they were just given whatever the therapists wanted.

Then my facial was pretty rough it wasn’t relaxing at all. They are normally done with warm wet towels and make you feel ultra relaxed. Some points dry tissue was used on my face. It felt like our hole experience was rushed and the therapists did not care. It did not seem that they were professional or qualified therapist who knew what they were doing.

I’m not sure if we were treated badly because we used the groupon deal but we were so unhappy with our spa day!

If you want people to keep returning to your spa you need to have a word with you staff around how they treat your clients! Spa days should be relaxing!

My friend and I were going to book in for couples massages with our partners but after our experience we will be looking for a different spa which will treat us...

My partner and I came here on the 31st May for our one year anniversary. I purchased a Groupon for $169 "90 minute pamper package for two". This was meant to include: 45 minute massage, 15 minute beauty service and 30 minute jacuzzi. The main reason why I am giving this business 2 stars is because we did not get the service that we paid for. We chose a hot rock massage from the list on the Groupon (we had to prompt staff regarding this as they did not ask what type of massage we would like) however, after the massage we got a mumbled 'finished' and the two staff members left us lying there without further instructions. We continued waiting for about 15 minutes as we still had the 15 minute beauty service to go however, the receptionist came in and said that as we had chosen the hot rock massage we would not get the beauty service. We were told they were booked back to back and asked to leave. No where on the Groupon did it say that if you chose a massage from the list that you would not get the beauty service. Apart from this false advertising, we found the staff to be unprofessional. Some examples of this are: As soon as we came in the receptionist asked us what type of drink we would like. She then led us into the room and asked us to take off all of our clothes and get into the Jacuzzi. Once we had done this she came in with our drinks and was very awkward and giggling as we were obviously not wearing anything (as she had told us to do) During the massage, staff left the lights on, were talking to each other, made loud noises such as dropping things and the woman doing my massage kept putting the bottle of oil on my body during the massage. The poor communication also showed a lack of...

Amazing! This has been the BEST massage experience I have EVER had. The front desk service was polite and informative yet not pushy. They accommodated me immediately without the need for a prior booking - walked in off the street on a whim. I was attended to by the amazing, Ayu. Ayu has got to be the BEST massage therapist in New Zealand, and I'll explain why.

I have a back that has a lot of issues and I see a chiropractor weekly - Ayu was able to adjust her pressure and technique exactly where it would've otherwise been painful. Her ability to provide a relaxing massage in spite of my heightened sensitivity in my lower back was in itself worthy of commendation however she even still exceeded expectations.

I have had many massages before and never have I had one where the massage therapist picked up on when I would be happy to talk and when I was just relaxing into the experience. Ayu expertly navigated conversation throughout the experience and followed my lead, a welcome quality as for me the experience is sometimes so overwhelmingly relaxing that to hold a conversation is near impossible in that moment. Ayu never forced the conversation to keep going when this occurred and I am extremely grateful for her understanding in this regard.

Ayu was pleasant tempered and professional in every sense of the word. I highly recommend requesting her for your treatment when visiting.

To anyone who is seeking a professional, relaxing, and extremely personalized massage experience, you would be hard pressed to find anyone that could out perform the gem...