The Warehouse Tauranga Crossing — Local services in North Island

The Warehouse at Tauranga Crossing is a prominent retail destination offering a wide array of products at competitive prices. This store is known for its comprehensive selection, ranging from household goods and clothing to electronics and toys. The layout of the store is spacious and well-organized, which facilitates easy navigation and a pleasant shopping experience. The store’s staff are generally noted for their helpfulness and efficiency, contributing to a positive customer experience. Shoppers often appreciate the variety of items available, along with the frequent sales and discounts that make it an attractive option for budget-conscious consumers. Additionally, the store's location within the Tauranga Crossing shopping complex adds to its convenience, allowing customers to explore other retail options nearby. However, some customers have mentioned that the store can become quite crowded, especially during peak times, which might affect the overall shopping experience. Additionally, while the store offers a broad selection, the quality of some products can vary. Overall, The Warehouse Tauranga Crossing provides a reliable shopping option with a wide range of goods, backed by helpful staff and a convenient location, making it a popular choice for...

Rating: ★☆☆☆☆

I had an extremely disappointing experience with both the product and customer service at The Warehouse.

Two weeks ago, I purchased an Epson printer, only to find that it had a serious issue—documents printed with missing sections. When I brought it back to the store for a return, I was told that printers could not be returned unless Epson provided a return code.

I followed the process, contacted Epson, and after two email exchanges proving the issue, they issued a return code. With the return code in hand, I returned to the store again, expecting a smooth resolution. However, even after demonstrating the problem on the spot, the staff insisted that the printer was fine as long as I converted Word documents to PDFs before printing. But the printer clearly advertises support for Word documents—why should I have to convert files every time just to get it to work properly? Clearly, the printer has a defect.

Despite all this, they still refused to process my return. This kind of customer service is unacceptable. I expected better support for a faulty product, but instead, I was given excuses. Very disappointed, and I would not recommend buying...

I came in to buy a few items. But I was grossly overcharged for 12 products I did not buy. I didn't realize until I checked my account and then my receipt. I then called the store with no wait time and talked to "Nin". It was a quick and easy process, she confirmed I was overcharged. expressed her appologies in a very professional manner and was very friendly and considerate. For this a 1 star review turns into a 5 star. There's nothing worse than dealing with a grumpy opperator for a C.S.R's mistake. Fortunatly she was the oppisite and handled the situation politely and calmly. For this I am grateful. The store has a good range of stock and when I come here they always have what "the warehouse" stocks. Unlike the Tauranga store or frasercove. Keep up the good work...