Majestic Cafe - Tauranga Crossing — Restaurant in North Island

EDITED TO ADD: the franchise director took this review seriously (as did the franchisee) and I'm confident steps will be taken to remedy this for future customers. My original review is below: Bit disappointing for the price. It was a busy-ish Labour Weekend, but not every table was taken. The food was a bit slow to arrive. I poured the tea to find it was just water. After opening the lid, I discovered the problem was the strainer inside didn't dip in to the hot water. I swished it as best I could to get a weak Earl Grey. I would have asked for more water, but we didn't have time to wait. The muffin was a bit stale and the chocolates weren't as amazing as they looked. The staff weren't particularly friendly (they weren't rude either, just a bit lack lustre). The music didn't match the ambience. Shame, as I think this place could be...

Been going to this majestic cafe for well over a year now. Have enjoyed each experience, BUT have noticed quite a change over past few months. The priced have taken a jump ( like alot of places) but can handle that if meal quality is there, but sadly it's gone downhill in my opinion. Today I had my usual seafood selection, which was a plate full of fries, 3 wrinkled tough bits of squid, 2 tiny scallops, 1 being a pale yellow colour ( not white) with foul taste so most was left. 3 x prawn piece, s a one piece of fish, no mussels as mentioned on menu. Also it used to come with a salad which has been deleted. I will not ever have this again, plus are looking for a new place...

Beautiful hidden little cafe on the top level at The Crossing. Great ambience and music. Made my order and paid extra for some more whipped cream to go with the carrot cake. Only to be given the carrot cake with yoghurt. I asked why and the server didn’t hear me properly at the counter (or something). Anyway the whipped cream arrived (and the extra). The table next to had their order mucked up as well. Asked what time they closed (4:00-4:30 she wasn’t exactly sure). It’s 3:30 and chairs are going up on the table. Just wanted a quiet...