Studio The Venue — Local services in Waitematā

Me and a mate paid for tickets to a show but didn't like the music when we got there so decided to leave after 20 minutes. When trying to leave, the exit was physically blocked by security as they didn't want people to leave. Us and a group of people couldn't exit, even when some people were saying they were only walking outside temporarily and then coming back in. Their reasoning was that leaving so early would look bad for the venue's reputation. They told us to stay for another hour. We didn't want to stay for another hour, so we walked around security to leave. Security then grabbed my arm and told me i couldn't leave, so i ripped my arm out of the security gaurd's hand and left (really gotta work on your grip strength). My friend was also stopped and had to force his way out.

We are never going back again. I paid my ticket, I get to leave whenever I want. Forcing people to stay against their will should be illegal, and shows how little staff care about...

Line up of artists were awesome why I given a 1 star. But very disorganised and bar staff needs to have some culture in this place which obviously it lacks!!!!! Barstaff shouldn't pick and choose their customers who they like to serve, we are all paying customers for this business during our visit. Customer service should be served at It's best to everyone without discrimination 👌 Please barstaff don't rip off people early in the night with your made up drink prices on the spot and security needs to learn how to chill. It's a bag check not interrogation like we visiting your house. We showed our bag but didn't realise you needed to know our contents. What's up with that? I was warned about this place from family who encountered poor experiences here, and now realised its true. Disgusting behaviour to expect...

First time at this venue for Bed by 10pm event and thoroughly enjoyed it! Friendly staff, shout out to Julie (bar staff) who provided friendly customer service with a lovely smile. Friendly security team too. The restrooms are small but there were quite a few of them spread out throughout the venue and didnt have to wait in queue. Free water stations at their many bars inside was great. Although, the water station at the front, close to the stage needs to be repositioned or have a drip tray as there was water all over the floor and could cause someone to slip. But otherwise, really good event held at...