Lim Chhour — Local services in Waitematā

Rude cashier with no customer service at all. We went there around 7pm and want to buy something at Lim Chhour Supermarket, when we come to the cashier, the female with short hair like at me unpolitely. I showed her my student ID and she said “the egg that you bought cannot be discounted”, when I asked her “your supermarket said everything can be discounted with student ID”, she then show her inpatient face with ticking at the screen and said”that’s what our boss said, I’m just following the rule”. This is not my first time experienced this at Lim Chhour supermarket. Last time I went their in the evening, I bought not only the egg but also other things like pork mince, sauce, and some vegetables, when we went to the cashier, the same female cashier scanned all the things and let me paid for them, I was totally shocked that I’ve already showed you my student ID but your give me no discount. When I brought my receipt back to her and ask her why I did not have student discount, she said”I already ticked the student discount option but no discount shown up, I have no idea”, with rude attitudes. I think I will never go to this supermarket or recommend to others anymore unless train your cashier, at least let her know what CUSTOMER SERVICE and POLITE is. Besides, if you don’t want to give student discount, please don’t put that sign at the front of your cashier. Really bad experience……super disappointed cuz I used to be your...

I was a regular customer in this supermarket for the past ten years. The staff there were not that friendly but generally Ok, as they were at least doing their job. However, since you guys hired a new staff earlier this year (an Asian-looking female with short hair, in her early 50s, Mandarin-speaking), I was totally disappointed. We asked this staff to double check the price of one of the products which we should have a student discount (as written in your supermarket). Guess what? She refused to check (that product does have a discount with student ID and is NOT on special!!). When we asked for our receipt, she pretended not to hear it. We had to raise our voice and ask again. After two minutes, she then slowly provided us the receipt with a stinky look on her face (Are we not allowed to get our receipt??). What's more interesting is that after she gave us the stinky look, she then turned around and smiled to the following customer who is an European-looking guy (Do I have to be European-looking to get a smile? Is that your policy?) I just cannot believe you guys would ever hire someone like her. We do deserve an apology from that staff and you guys. Please train your staff well!! I am not asking you guys to treat the customers like the god, but at least like the...

This is a message to the owner.This is my third time happening to us by the old lady on counter. First she refused for student discount saying no any discounts available even there shows 15%discount on student ID. Secondly, she said its just on fruits not on vegetables on checkout.Today its the third time she gave me discount of around 2dollars on 15% discount just on $11 Ramen. My total was around $60 and its 15% was just discounted in ramen which was just $1.66 on whole amount. Its been 2years plus we have been shopping here me and my whole classmates but this is like a scam to me this time. If you don't want to give any discount don’t promote it behind the counter otherwise give a wise discount to the needy students. This really needed to be sorted out.We are your customers and we just come to Limchour from far CBD to collect groceries from you guys with some expectations and that’s...