Parkside Hotel & Apartments — Hotel in Waitematā

Avoid at all cost!!!!! They know the A/C is broken and still rent you the room, no refund. Unethical! We checked in today on Saturday afternoon and went up to the room. It was very warm, 27.5°C (about 82°F) in the room, so I tried to turn on the A/C. No luck, so thinking I must have done something wrong with the controls, I went down to the front desk for help. When I told the staff about the problem, they knew right away that the A/C wasn't working in our room and other rooms. They said that there was nothing they could do because maintenance doesn't come in on the weekend. That was a lie! By now, reading other recent reviews, I find that this is an ongoing issue they have been having for quite some time. Please check other recent reviews on Trip Advisor and other sites to confirm.

They are knowingly renting rooms that have no A/C, which makes them basically unusable without giving their guests any advance warning. And once you are already in the room, they tell you that no refund is possible since you have already checked in for the night. I will be filing a claim with the New Zealand government under the Consumer Guarantees Act. If you have had the same or similar experience with this hotel, I would encourage you to do the same. It is the only way these types of businesses will stop their bad behavior.

(Full Disclosure - I edited my original post above and reposted so I could add this update. They just changed their minds and decided at 10:30 at night that if I wanted to pack up my stuff and try to find a new place to stay tonight they would give me a full refund. Had they done that several hours ago when I made the initial request, that would have worked. At this point wandering around an unfamiliar city at midnight with our luggage trying to find another place to stay isn’t really a good option. I think they knew that when they finally made...

We checked in today on Saturday afternoon and went up to the room. It was very warm, 27.5°C (about 82°F) in the room, so I tried to turn on the A/C. No luck, so thinking I must have done something wrong with the controls, I went down to the front desk for help. When I told the staff about the problem, they knew right away that the A/C wasn't working in our room and other rooms. They said that there was nothing they could do because maintenance doesn't come in on the weekend. That was a lie! By now, reading other recent reviews, I find that this is an ongoing issue they have been having for quite some time. Please check other recent reviews on Trip Advisor and other sites to confirm. ||They are knowingly renting rooms that have no A/C, which makes them basically unusable without giving their guests any advance warning. And once you are already in the room, they tell you that no refund is possible since you have already checked in for the night. I will be filing a claim with the New Zealand government under the Consumer Guarantees Act. If you have had the same or similar experience with this hotel, I would encourage you to do the same. It is the only way these types of businesses will stop their bad behavior.||(Full Disclosure - I deleted my original post above and reposted so I could add this update. They just changed their minds and decided at 10:30 at night that if I wanted to pack up my stuff and try to find a new place to stay tonight, they would give me a full refund. Had they done that several hours ago when I made the initial request, that would have worked. At this point wandering around an unfamiliar city at midnight with our luggage trying to find another place to stay isn’t really a good option. I think they knew that when they finally made...

Parkside Hotel and Apartments||What a gem! What a great experience! I chose Parkside Hotel because of its location. I was on a two-week holiday and my room had a stunning view of Myers Park in Auckland's CBD. I soon learned that Parkside not only offered the perfect location for me, but provided the utmost in hospitality! Having my bed made and my fluffy towels changed out daily was such a luxury. Every day that I didn't have plans for an early activity, I took advantage and slept in, as my bed was comfortable and restful. My one-bedroom suite also had a kitchen with a cooktop, microwave, and refrigerator. It came with everything I needed to prepare and serve my own meals. The housekeeping staff were all so friendly, quick, and efficient. The second day of my stay, I happened to be there when they came by; I asked if there might be a pillow that was a little shorter in height. No problem: in a few minutes I had 2 pillows that were just right for me! Everyone that I encountered was absolutely lovely and helpful. From the folks who greet you at the reception desk to the maintenance man, all the staff at Parkside are friendly, capable, and knowledgeable. I was fortunate to speak to the Front Office Manager, Vikash Kumar, when I needed help with my booking. Later, when I met him, I found him to be gracious, professional, and personable. His approach to customer service and the treatment I received from everyone I met, exceeded my expectations. The quality of my accommodation was superior and the service exceptional. I recommend Parkside Hotel if you just need a few nights or an extended stay. As for me, I am...