LETT Grensen — Local services in Oslo

I really enjoy the food, and think Lett is a great healthy "fast food" option. Unfortunately, it is very overpriced - and it seems as if the people who work there are explicitly instructed to give you as little as possible of the more "expensive" ingredients, such as chicken, feta, pomegranate etc.

I always order a "make it yourself"-wrap with the same ingredients, but the price and amount of food I get varies every time. Yesterday, the scoop of feta cheese (at 30 NOK per scoop) was maybe a quarter full, and I pointed that out. The girl who made the wrap said that I could of course get more feta cheese, and gave me another quarter full scoop. However, she then charged me for two full scoops (NOK 60), even though I actually received maybe half a scoop. When you order chicken, it's almost always the same story - you pay for one scoop, and get half a scoop. To pay NOK 220 for a wrap containing very little food, is really overpriced. (As mentioned, the price varies, so I often pay NOK 180 for the same wrap - which is still overpriced, but better).

This does not only go for the "make it yourself"-wraps. The chicken cesar wrap, which costs NOK 165, also contains almost no food at all, and it is necessary to add plenty of ingredients to make it a meal, which means that this will cost NOK 200 plus as well.

Lett would benefit a lot in terms of customer satisfaction if they changed...

The salad was ok, but if I'm being 100% honest there could have been more greens available. Most of my salad ended up being red cabbage. I chose to have one made that wasn't part of one of the option and what little I got as far as ingredients to me didn't make up for the cost. The cucumber shouldn't be so thin in my opinion and I've worked in a kitchen. Staff was nice, but I think if a few changes were made it'd be more...

Jeg stakk innom Lett klokken 12 i dag, altså midt i det som må være det mest hektiske tidspunktet på døgnet. Det var fullt av folk – så trangt at jeg et øyeblikk lurte på om jeg hadde havnet midt i en gruppetime i salatbasert selvrealisering. Likevel gikk det overraskende effektivt. Jeg hadde knapt rukket å oppdatere været på mobilen før bestillingen min ble ropt opp, og maten stod klar som om de hadde forutsett hva jeg ville ha.

Det var nesten litt mistenkelig – som om de ansatte jobber med en slags zen-lignende ro midt i kaoset, samtidig som de tryller fram friske, smakfulle retter i et tempo som ville gjort en Formel 1-pit crew misunnelig. Maten var, som alltid, skikkelig god – frisk, balansert og akkurat det jeg trengte for å overbevise meg selv om at dette var et sunt valg og ikke bare en unnskyldning for å spise noe digg.

Og så må jeg bare si det: personalet var utrolig blide. Ikke den påtatte "jeg-har-lest-i-manualen-at-jeg-skal-smile"-blidheten, men ekte, varme folk som ser deg, smiler til deg, og får deg til å føle deg litt mindre som et stresset bymenneske på jakt etter næring og mer som et hyggelig menneske som bare tilfeldigvis er sulten. En imponerende lunsjopplevelse midt i det organiserte kaoset. Lett leverer, og det gjør...