Tiffany & Co. — Local services in Barcelona

I am surprised by the service not only in the boutique, but also by the online store's delivery service in general and how the return / exchange of products is arranged. Firstly, when we entered the boutique, there was only one employee who, after serving customers in front of us, went to other customers after us. Although we were standing and waiting for him and he saw us. It wasn't pleasant. We didn't know what to do because there was no one else and we were just ignored. After that, employees just walked past us and didn't even ask us what we came for. We caught the girl and finally were able to ask everything we were interested in about the delivery and exchange of the product. We ordered the ring online, but it was big. The employee did not know anything about the refund/exchange procedure and I find it very strange. You are one big company with a certain price segment, your client is waiting for all the problems and issues to be resolved by you, but your employees do not even know how it is possible to exchange your products. In addition, there is no complete information on how to do this on the site. We clicked on the link and issued a refund form. There was no notification in the mail about what to do next. But the next day, an employee of the courier service came to pick up the product, but at the same time, he had no information what exactly he should pick up and no confirmation that our parcel would then go to Tiffany. That is, we must hand over the product to a stranger and at the same time we have no confirmation on hand that We gave it away. Then, as it turned out, we ourselves also need to print out a receipt for the return of the product and write a piece of paper (this is ridiculous) that we want to exchange it. I'm shocked. When you buy a product worth several thousand euros, you get a completely different service. It is very sad and not pleasant to face...

I bought in Tiffany's a few times for my wife. The last time was around October 2022. I bought a 300€ silver necklace in the Passeig de Gracia store in Barcelona, but the lady charged 200€, betrayed by her subconcious after she confirmed my address (it was on file that the number of my appartment building was 200). I realized of it in the ticket when I arrived home. I was happy to have 100€ off the price, but then I realized that lady who helped me could have trouble for such an innocent mistake. Next day I went back to the store. They received me with the champaign and all that sort of stuff. I said there was a mistake the day before and that I went back to pay the 100€ they failed to charge. The girl in the entrance said "thank you very much" from minute 1, and called for her superior, who came quickly and addressed me as "Mr". She very politely went to their office to check. After five minutes she came back with a totally different attitude, called me by my first name (as if we were friends...), and had a dataphone in hand to charge me. She swiped my card and said "all good". Not even "thanks" (as if it had been my fault...). I underlined I did it because I didn't want anyone to have trouble at work for a minor mistake anyone could do. She just replied "yeah K (I ommit her name for privacy) realized yesterday she charged wrong". That was it. Given the attitude of this lady I just left, and decided not to go back to Tiffany's. I found in other jewelry stores much more rewarding treatment and same or...

Absolutely memorable! I arranged to buy an engagement ring, and, with the exceptional help of Ariadna Baena, our customer advisor, ended up creating an iconic moment. Ariadna understood what I wanted and went above and beyond the occasion. She offered to provide a private space at the store where I could propose to my darling, she also provided flowers, balloons, and champagne—talk about service! She did not need to do any of this, but this is Tiffany and service is everything. I bought the ring, arranged a time when I would bring my beloved, and Ariadna was ready to assist all the way. When I brought my love with me, Ariadna escorted us to the private area where my beloved saw the arrangement of flowers, balloons, and everything, she was delighted! I was delighted too when she accepted my proposal, but we were both utterly thrilled that this moment was created with thoughtful and considerate service in mind. Thank you Ariadna and Tiffany & Co.—we will...