I made a reservation for a haircut and brushing, but also confirmed in advance that there would be time and availability for the master to do coloring. We got confirmation.
I arrived on time at 9:00, but waited about 15 minutes before the master even spoke to me. I explained that I had never colored or done anything with my hair before and that I needed professional advice on what would suit me. We agreed that balayage would be the least harmful option, and I specifically asked for advice based on my skin tone because I have redness and pink undertones. I also asked to see the technique—what parts of my hair would be colored—and told her that I love my natural color and wanted it to remain visible. I clearly said I only wanted to go up to 4 tones lighter with a tint.
We looked at examples, I approved the technique, not the color, because I said I want it no more than 4!!!!! tones lighter and she started. However, later on, when I made research I realized that I was BLEACHED and it was left on my hair for over an hour because she was attending to other clients at the same time. No body said to me that they would bleach my hair at any moment. After washing, I sat with wet hair for about 30 minutes—again just waiting while she worked on someone else. At that point, I refused the haircut and asked her to just dry my hair.
To make things worse, no heat protector was applied when blow-drying or when curling with a hot iron, which is damaging.
The result? A completely different look from what I asked for. My hair now looks yellow, the top part doesn’t match my natural color, and the overall vibe is not me at all.
During my appointment, she was juggling three different clients. I didn’t feel cared for, there was no personalization, no meaningful consultation—just a copy-paste approach. Oh and by the way, she asked for my name for the first time only before drying my hair... So 3 hours later. I don't know her name as well, but from what I could grasp, she is the one that goes on vacation this Sunday... The execution itself was not balayage but just highlighting, photo attached when not curled, and there was zero effort to explore what would truly suit me. Simply suggesting to me that it is my fault because “It looks exactly like the picture” is absolutely not what I was looking for. I didn't come with a picture, I came to seek for an advise and discover the options.
And now instead of enjoying my vacation, all I can think about is how I hate the way I look. Like literally right after walking outside of that place I crushed in tears for an hour in the middle of the street. On the photo from behind, where there is a different lighting, it does look good, but in real life you can see all colors, from yellow to green to absolutely white. ce, that it should not be yellow. The last photo I attach my beautiful natural hair just for...
Read moreI came in to have my roots lightened and colored because my hair had grown out. I’ve been highlighting and coloring my hair for years, and it has always stayed healthy and strong, until now.
Without asking me, they assigned my appointment to a junior stylist. He clearly struggled to get the color right and ended up coloring my hair five times (after bleaching it already)!!!! I kept expressing concern about the damage this could cause, but they repeatedly assured me it would be fine. Each attempt made things worse: my hair went from too blonde to red, and only after multiple tries did they finally achieve the right color. But by then, the damage was done.
My hair is now completely broken and brittle all over. I have uneven, broken strands sticking out everywhere, and it feels incredibly thin. Every time I brush it, little pieces break off that’s how damaged it is.
Even though it was obvious I wasn’t happy when I left, they still charged me the full 275€!!
At first, I didn’t want to complain because I felt bad for the stylist and because the team generally seemed nice: But after a few days of seeing my hair in the mirror and realizing how severe the damage was, I decided to reach out. I sent them photos and explained what happened, but they didn’t seem to want to make amends. They refused a refund and only offered to “fix” it, which I absolutely don’t want, because firstly I don’t live in Barcelona and can’t go back, secondly I don’t trust them to touch my hair again and lastly there’s nothing to fix. My hair is already ruined; it will take years to grow back healthy again.
I’m deeply disappointed, frustrated, and honestly angry that I trusted them with my hair and was still made to pay 275€ for this result. It’s unacceptable, and I wouldn’t recommend this salon. I’ve never had an experience like this before, and I truly hope no one else has to leave a salon with hair as damaged as mine.
I have attached photos from my hair before where you can see it’s colored but healthy and the after where you can see how broken and damaged it is. This is the first time I’m writing a complain, but it’s just because I know how much hard work goes into having long healthy hair and I came to this salon because of the...
Read moreI had a truly alarming experience at Hair Cut Day Aragó Salón Peluquería Barcelona. Not only was my hair left seriously damaged—dry, frizzy, and with clear breakage—but the staff's attitude was shockingly unprofessional. The stylist left me halfway through my appointment to rush to another client, and when another so-called "expert" took over, she made basic errors, didn’t wash my hair properly, and styled it so harshly that my hair looked (and felt) ruined.
Worse still, when I expressed concern, I was brushed off with excuses rather than any apology or attempt to repair the damage. It was clear that customer well-being is not a priority. I am now having to pay a reputable salon to try and fix the disaster that happened here.
I regret trusting the positive reviews online; my real experience was the exact opposite and a huge disappointment.
If you value your hair, health, and peace of mind, absolutely AVOID this place. Read all the recent negative reviews before taking the risk—I wish I had. Hair Cut Day Aragó is the WORST salon experience I have had in Barcelona.
Tuve una experiencia muy mala en Hair Cut Day Aragó Salón Peluquería Barcelona. Me hicieron daño en el cabello y el trato fue poco profesional. Me cambiaron de estilista a mitad de la cita y la nueva persona no supo cuidar mi pelo. No me lavaron bien el cabello y terminé con el cabello dañado.
Cuando me quejé, solo recibí excusas, sin solución ni disculpas reales. Ahora debo ir a otra peluquería a reparar el daño.
Lamentablemente, no recomiendo este lugar. Si valoras tu pelo, evita...
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