EXÓTICA — Local services in Madrid

Treated horribly from the staff, asked for the brand of a jacket and got told “Of course you care about the brand”, rudely. The jacket was 400€, of course I care about the brand, it is not cheap and if I ever want to sell it, I would want to know where it is from. She then went onto saying “don’t worry someone else who doesn’t care about the brand will want the jacket” this is disgusting customer service, and if it were for a nicer saleswoman, I would have gotten the jacket. The accusations about invasion of privacy of another client are not only false, but you only mentioned it once you got pissed off. Next time, learn how to treat clients by answering a simple and reasonable question and you will be treated back with respect, that is the bare minimum. And it is ridiculous to accuse someone who did not go near the fitting rooms such things, do better this is disgusting behavior. (You obviously don’t care about your clients if this is how you...

I absolutely love shopping at this second hand clothing shop! The quality of the items is exceptional, and the prices are unbeatable. I always find unique and stylish pieces that I can't find anywhere else. The girl works their Alba she is friendly and helpful, making the shopping experience even more enjoyable. Highly...

Buenos días , hace 4 meses compré varias prendas en tu tienda entre ellas un bolso, la sorpresa que me encontré a los dos meses es que las tiras estaban rajándose hablé con la persona encargada del local , me dijo que hablaría contigo para solucionar el problema ,y me mandarías un correo para darme la solución, viendo que no me contestabas ayer fui haber que habías decidido y me dice que al ser un bolso de segunda mano no me lo puede devolver por otro producto, la que comprasteis el bolso de segunda mano para la venta fuisteis tú , no me parece correcto que yo tenga que quedarme con el bolso estando defectuoso por que yo he perdido 35 euros , espero una solución, ¿como lo voy a devolver en el plazo limitado si el bolso no tenía defecto ? , el defecto ha pasado después , me ha durado las tiras 2 meses , ¿ porque? Porque estaban pasadas , no es normal que en dos meses se rompan , viendo la respuesta que me has dado mañana voy a ponerte una hoja de...