ALE-HOP — Local services in San Bartolomé de Tirajana

BEWARE FAULTY & DANGEROUS BURNING CHARGING LEADS - We only packed one iPhone/iPad lead to take on holiday, but with 2 devices to charge (an iPhone & an iPad), we bought a spare lead from Ale-Hop in Maspalomas, Gran Canaria (amongst many other items - the other, non-electrical items were fine). The leads, we believe, were DANGEROUS. The first got instantly very, very hot on use, so we returned for exchange. The replacement, however, was even worse and it almost started a fire as it began to burn, twist and warp, after less than an hour's use. It also burned the connection to our iPad and a part of the case and the iPad would no longer charge or work after lack of charge. If we had not been in the room, and smelled the burning, the result, we believe, could have been catastrophic. We took the lead back to the Ale Hop shop with the evidence and they informed us that Customer Services would get involved. Following advice from Customer Services, later by phone, we returned the lead to the shop the next morning for a refund. Customer Services also gave us a 'to-do' list so that they would also refund us for the repair of the iPad and its case, when we returned home. We followed their instructions meticulously and it is actually fortunate that the iPad could be repaired at all, so the bill was fairly minimal. However, 8 months later, they are still refusing to pay for the iPad repair, having offered this option. They say that we did not leave the burned cable with them, so they won't pay. They said they would check the cameras, which of course we welcomed, as this would show we did leave it at the shop. But they just send more emails which repeat that we need to send the faulty cable to them. We have all the evidence to show, (including on their cameras, should they check) that we left the burnt cable with them. They insisted at the time that we did leave it, for them to refund for the faulty cable - we have the receipt as proof! The Customer Services emails just go around in circles as they don't want to refund the money for the repair of the iPad, which they offered to do, accepting that the damage was caused by their lead. We used an interpreter in Gran Canaria, so we have third party witness to all the conversations with Customer Services. We did everything Customer Services asked - we have all the receipts, times, dates, and information, including photographs of the burned cable and damage to the iPad and case. I have told Customer Services I will review on every site, to let people know of not only the dangerous items, we believe, they are selling, but also to recommend to buyers to be very careful before they buy from this establishment. If you have trouble with their goods, be careful of information from Ale-Hop Customer Services. I thought that if I told them I would write a review, they would take more responsibility for what they are selling and how they treat customers, but sadly they just ignored this as well. Please take care with what you purchase from...

This is a Gadget Man's Dream shop which my family member had researched as a must go to place. We did just that and what a joy. As I started walking anticlockwise around the shop I came across a very small multi use keyboard. I took it to a young chap at the till and spent a considerable time to get it to work. I finally figured out it required a usb A dongle located in the battery compartment to be plugged into the device for the bluetooth to work. I did have to use the usb A to usb C adapter in my collection to pair it with my phone successfully. Worked great so bought one, I have since used it with my TV as it gives me a small fully functional keyboard with touchpad and media and game play joystick options, brilliant. The device has a large capacity rechargeable battery, even better. I went back to the shop another day and bought a very trekkie type Wrap around UV40 sunglasses that flitted perfectly and comfortably over my existing bifocal glasses, finally an answer to my sunglasses issue. I also bought a twin pack of cable organisers. There is a vast array of product in the shop happy browsing.

The strangest of coincidences. When we were are the airport before our return flight, came across the same ALE-HOP chain shop. So my family members bought a few more of the same items they had bought previously. So a good end...

Auf dem Wege zum Restaurant El Senador sind wir, quasi in den Laden reingestolpert. 🙂 Ich muß schon sagen, daß ich selten ein so schön aufgemachtes und eingerichtetes Geschäft in Strandnähe gesehen habe.

Die Präsentation der Waren ist super übersichtlich arrangiert, nichts ist ducheinander gewürfelt, alles hat seine Ordnung!

Man merkt sofort, daß nichts dem Zufall überlassen wurde und das alles so geschickt plaziert ist, daß man meint, nur so geht's und anders macht es keinen Sinn. Es ist ganz klar die Handschrift von Profis zu erkennen. Top 👍

Wenn man nun meint, daß alles hat auch seinen Preis, dann ist man absolut überrascht, daß alles für kleines um nicht zu sagen, für ganz kleines Geld zu haben ist.

Wir haben für zwei Uhren und einen Rucksack zusammen 5€ ausgegeben. Da fragt man sich: „Wie geht das?" Ich weiß es nicht, aber es war so!

Auch das Personal ist super freundlich, aufmerksam und spricht gefühlt, alle Sprachen.

Wir haben den Laden leider erst am Ende unseres Urlaubes entdeckt, aber nächstes Jahr führt der...