New US embassy in Ankara — Local services in Çankaya

This establishment is utterly useless. The staff was disrespectful, incompetent, and displayed racist behavior. They failed to assist my husband and I when we needed help. For some reason, Istanbul airport forced us to contact this office exclusively. When we did, the staff had no idea what they were doing and provided no assistance, despite us following all their instructions and presenting the required documentation.

When we finally spoke to an actual American on the emergency line the night prior, she was extremely helpful. She assured us that our situation would be resolved without trouble and mentioned that the airport's insistence on only contacting Ankara was bizarre and suspicious. Despite complying with all procedures, the authorities still deferred to the airport staff, preventing us from entering Istanbul.

It is unacceptable and unnecessary for Turkish citizens to run this establishment as they disregard and neglect American citizens who are not Turkish. They had one job and failed miserably. This establishment appears to be involved in questionable practices and needs to be thoroughly...

My sister and mom US Citizens in a life-threatening situation in Ankara turkey incredibly unprofessional and rude US Embassy staff they were not Allowed inside the Embassy it’s...

I had a biometric appointment. Thank you for the kind and helpful service. I truly appreciate your help...