Etihad Credit Bureau — Local services in Abu Dhabi

I recently visited the Etihad Credit Bureau office regarding an issue on my credit report, where someone else’s Emirates ID was mistakenly linked to my account. The staff were helpful in guiding me on the next steps for data correction, and I followed their advice by visiting the banks to update my information.

However, the process has been slower than expected, and the delay is impacting my ability to access financial services during an urgent time. While I understand that these corrections take time, I kindly request Etihad Credit Bureau and the banks involved to expedite cases like mine, as they have a direct impact on customers’ financial well-being.

Overall, I appreciate the support I’ve received so far but hope for a quicker resolution to restore confidence in...

Susan in the customer service department has provided me with excellent assistance. She was incredibly helpful in explaining the details of the bureau report to me in a very clear and thorough manner. Her patience and attention to detail made it easy for me to fully understand the information. Susan's customer service skills are outstanding - she listened carefully to my questions and concerns, and took the time to ensure I had a complete grasp of the report's contents. I am extremely satisfied with the support she provided. Susan is a true asset to the customer service team and I would highly recommend her services to anyone needing assistance. Her pleasant demeanor and expert knowledge make her a joy...

Im writing to comment Suzan Hammouda for her exceptional customer service. She is truly outstanding in her role. Her efficiency and proficiency are evident in every interaction, consistently resolving issues swiftly and effectively. [Her Name] exemplifies kindness and professionalism, always ensuring that customers feel valued and heard. Her marvelous attitude and dedication to excellence set a high standard for customer service. I am consistently impressed by her ability to handle any situation with grace and competence. She is a true asset to your team....