dnata Travel Abu Dhabi - Electra Retail — Local services in Abu Dhabi

I spent two days trying to book a holiday through their main website and the service was absolute garbage. It resulted in unnecessary cost and terrible communication.

The initial issue I had was with making a credit payment through the website that I contacted their online chat as well as their online phone service assistance to get help. It was explained to me that because my Visa Card is not issued by a UAE bank that there is a restriction on their end for processing it. I was further directed to go to their office on Electra street in Abu Dhabi with my passport and Visa to get the booking completed.

The second issued that came up was when I went to their office. I went with my passport and Visa to confirm the package. After going through the details with the lady at the desk there seemed to be a discrepancy in pricing between what is shown online and what you are offering at the office. No reason was explained for that discrepancy , so we agreed that the booking would be made that day and price would be guaranteed pending confirmation if the online price can be matched.

The next day, I received a call from the office relaying that the hotel was not booked yesterday and that there has been an increase in price of around 1500 dirhams. There was not resolution proposed by anyone that I spoke to except the matter of fact that the price is more expensive.

This is not what I expected from Dnata regarding their customer service or online support. I will...

Obviously the place need to improve its services and operations. There is always 1 person sitting to cater to all the people visiting or inquiring. That person also need to be trained properly. Waiting time for customers is long, and person is busy on the system, chatting, calling the mobile, listening through handfree. Customers should be entertained on first come first serve basis. Place has no wifi. This is 2022, almost every where in UAE you get wifi, except dnata office, that's pathetic. Emirates Nbd customers holding dnata credit cards, if wish to use points to buy tickets are hugely disappointed to know dnata office charges almost 30% extra on ticket cost of you are buying ticket from them. What is the point of having dnata platinum...

Worst customer service experience ever.

They called me few days after I made a hotel reservation saying that the hotel is fully booked and offering me another hotel that’s 20 minutes away from my original one. Told them to book me a hotel which is one minute from my original one and even provided them with the name, however after one week and several phone call they kept telling me they were working on it.

I had another reservation to Shanghai which i needed to change the check out time and after three days and giving them a call each day they still tell me they are working on it. How hard is it to change the check out date.

Finally I told them to cancel all of my reservations with them and I will never deal...