Home Centre — Local services in Abu Dhabi

Repeated Failures and Abysmal Customer Service

​I am writing to share my frustrating experience with a recent purchase from Home Centre, specifically the Slim 24-Pair Shoe Cabinet (Order #94175613205). Despite paying for expedited services, the entire process has been a series of failures, causing significant inconvenience and mental distress.

​On the first delivery attempt, the installation team was unable to assemble the cabinet because a key piece was missing pre-drilled holes. The item was returned, and I was promised a redelivery and installation for the very next day.

​To my shock, the second delivery attempt was even worse. The new unit had multiple pieces with missing holes, making it impossible to assemble. It was returned again. This is a clear and unacceptable failure of quality control. ​What followed was a complete breakdown in customer service. I was promised multiple callbacks with updates that never happened. When I called myself, the representatives offered routine, scripted apologies and were unable to provide any answers to my questions about their quality assurance process. I was told my concerns would be taken as "feedback," not a legitimate complaint, and was given no credible path to a resolution.

​I have spent an unreasonable amount of time and energy on a simple purchase. The lack of accountability, combined with the repeated failures, is deeply disappointing. The mental agony and the mess of my home with scattered shoes are a direct result of Home Centre's negligence. I strongly advise potential customers to consider this before...

Every time I had wonderful shopping experience with the home centre.

If you're looking for a really good shopping experience at a premium standard level I recommend everybody to shop from homecenter at liwa. Actually as a customer we don't need staff's help to purchase from there coz every item is systematically displayed and arranged. And if you're having confusion they are providing a really knowledgeable staff's.. we can ask for any help, suggestions, description they are ready to do. we never get bored of shopping coz every time there will be lots nd lots of new items. The prices of the item is also reasonable and the product quality is really good! Also I had a really great experience with their delivery service. The packaging of the items is amazing also they are providing an express delivery service, which they will deliver the items on time. I recommend everybody to experience atleast once coz I'm telling you guys, you we will not go back to other stories coz they provide all under one roof! Thank you homecenter team! I really...

Irresponsible, no working system or standard procedures for exchange or return!!

I have many bad experience from this store. The latest one is ,

I bought a tiffin box from them and it broke even while opening at home ! Such a poor quality product 🤷🏻‍♂️ when tried to return , the product is nowhere to be found within their POS machine!! Seriously not in purchase history.??!!

I bought a rug and wanted to refund same day but lost bill, they said they can’t refund but after taking firm stand , they print the bill easily and processed refund.!! Seriously? No process without a fight !

I bought a decoration item once, a horse . Since I saw 70% off . But this turns out to be a defective item , that’s why the discount.!! But no one told me , even agent billed initially without a discount then after I notified her , she applied a discount!!!

No process .. not reliable .. not helpful.. bad quality product (random).. ! Deceptive

No more visit again!!

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