New West Zone Supermarket | Solaire 14 Building - Al Satwa 3 — Local services in Dubai

I’ve been a loyal customer of this shop for a long time, but today I had a very disappointing experience. The amount of Oud smoke in the store was overwhelming, and the smell was unbearable. As someone with allergies, it made my visit uncomfortable. Unfortunately, when I mentioned it to the staff, they didn’t seem to take my concerns seriously and even made light of the situation. I believe businesses should consider the health of their customers, and I hope this feedback helps create a more welcoming environment for everyone. Just because we're in Dubai doesn’t mean every shop has to use Oud, especially when it affects...

I really love West Zone SuperMarket Satwa the staff is very friendly especially I’m alway order by delivery they will show me a picture of the items by option it’s feels so convenient and free delivery you can pay by card or cash also and it’s very right on time thank you so much my Favorite Supermarket West Zone Superman’s always my number choice be smart all mother out there West Zone Supermarket the number 1 supermarket you can trust save time and save your money for there promotions and cheaper prices yala what your waiting for Weat Zone Supermarket now for groceries...

Customer complaint handling needs improvement: I discovered a fly inside my chicken meat, and despite my inability to return it within 24 hours. Their main worry was that I didn't return it on time.

First, apologize to the customer and explain the 24-hour return policy. The poor handling of the situation disappointed the customer.

However, I did appreciate they tried to exchange it (I did not accept).

To maintain service quality in Dubai's west zone, continuously train and improve your staff, or you might lose loyal customers.

A...