E P Mallory & Son — Local services in Bath

Thought I’d visit the lovely store in Bath over the weekend. On approaching the store there was a very friendly and polite security guard. I said good morning, as so did he. I entered the store to be asked do you have an appointment? I replied no , but it’s okay I’ll just browse if that’s ok? Assistant replied no problem. Only to start browsing, I said good morning to a female assistant only to be almost blanked!!! ( she was not with a customer) and did not reply, very rude! Then only to see another two assistants standing looking very unhelpful. “Appointments only” there were plenty of staff available. Even though they were fully booked?? I carried on throughout the store browsing to which I could see appointments being held with clients and staff very busy with the high demand brands. On approaching the Patek Philippe area viewing/browsing the collection, only to given a up and down look by an older /senior assistant . Again very rude! Extremely unprofessional and off putting! I then decided to leave. I just only hope when Rolex and Patek Philippe do their mystery store shops you will then realise all the staff need weekly training to reach the highest of standards when you have potential customers looking to spend money. The old saying “ never judge a book by its cover “ regardless of attire, style or fashion. Best member of staff there was the security guard, I bet he would perform better than half the staff working there I’m sure. Well, that was my last visit, wish you...

Buying a sought after watch is both an uncertain and long game to play - Mallory's did not disappoint with the wait!

Over the last 3 years I made a handful of visits to Mallory's to enquire about various time pieces. I mainly liaised with Jarryd who offered exceptional service and was genuinely interested in meeting my own preferences for a watch. He was polite and honest about the unavailability and unlikelihood of obtaining certain models. He kindly accepted my register of interest for a particular time piece after we'd liaised for a few months and explained that it could be several years before receiving a call.

I received a call from Luke who works Rolex to tell me a model had become available (about 1.5 years after making my register of interest).

My Dad and I were hosted by Luke, Jarryd and Jade (and plied with plenty of champagne!). All the staff at Mallory's made the occasion incredibly special and I'm exceptionally glad that I got to create this memory at Mallory's.

If I'm ever in the market for another watch I will be sure to return here to test the virtue of patience once again!

I could not recommend Mallory's enough if you are looking for a personable and friendly experience. I also greatly enjoyed Jarryd and Luke's own enthusiasm for watches. Which is a nice thing to share when you meet!

One very...

Customer service like it should be !! My wife and myself both own Omega watches. My wife's was bought from Mallory's in Dec 2016 - Omega De Ville Prestige ‘Orbis’ Co-Axial 32.7mm case. Mine was bought elsewhere in Nov 2015 - Omega Seamaster Diver 300M Co-Axial Chronograph 44mm case. We had both lost some weight and as a result our watches had become loose on our wrists. In early Feb 2019, we visited Mallory's together with our 3 children - they love watching the large trainset in the watch department. We asked if they could reduce my wife's watch strap, and also mine at the same time. They were glad to help, offered us tea and chocolates (and champagne but we politely declined), and then didn't charge for either watch strap being reduced. Gave us the removed links to keep. Customer service like this is very rare nowadays, which is why it's so special when it's experienced. We'll certainly have both watches serviced at Mallory's, and will also consider them for future watch and jewellery purchases. Thank...